Community Manager

PT Foom Lab Global; Jakarta Pusat; In loco; IDR 167.400.000 - 256.680.000; Tempo pieno

Descrizione del lavoro

PT Foom Lab Global, Indonesia, seeks a Community Manager to build and maintain strong community relationships, strengthen brand engagement, and deliver meaningful experiences across online and offline touchpoints. You will lead programs regionally, translate feedback into actionable recommendations, and collaborate with Brand, Marketing, and Sales teams.

The ideal candidate has a minimum of 5 years in community-focused roles, proven event experience, and strong budgeting and stakeholder

Competenze

• Bachelor's degree in Marketing, Communications, Public Relations, Business, or a related field.
• Minimum 5 years of experience in community management, brand activation, partnerships, or experiential marketing.
• Experience leading a team and coordinating activities across multiple locations.
• Proven experience building community relationships and delivering online and offline engagement programs.
• Strong event planning, project management, and budget management skills.
• Ability to balance community interests with brand and business objectives.
• Strong interpersonal, communication, and stakeholder management skills.
• Ability to evaluate program performance and turn feedback into practical improvements.
• Willingness to travel as required.

Mansioni

• Develop and execute community engagement plans aligned with brand objectives and audience interests.
• Build and maintain relationships with community leaders, members, and relevant partners.
• Plan and manage community events, gatherings, collaborations, and other engagement activities.
• Lead and coordinate community teams to ensure consistent execution across assigned areas.
• Maintain active communication across community channels, encouraging participation and responding to feedback.
• Work closely with Brand, Marketing, and Sales teams to deliver relevant and consistent community experiences.
• Identify and develop community advocates who can authentically represent the brand.
• Gather community feedback and monitor relevant conversations to understand interests, sentiment, and opportunities for improvement.
• Track program performance, including participation, engagement, member retention, and contribution to agreed business objectives.
• Manage activity budgets, vendors, and operational requirements to ensure timely and effective delivery.

Conoscenze

Relationship building

Event planning

Project management

Budget management

Stakeholder management

Communication

Interpersonal skills

Formazione

Bachelor's degree in Marketing/Communications/PR/Business

Descrizione del lavoro

We are looking for a Community Manager to build and maintain strong relationships with relevant communities, strengthen brand engagement, and deliver meaningful community experiences. You will lead community programs across online and offline touchpoints, manage regional execution, and translate community feedback into actionable recommendations. This role requires strong relationship-building skills, hands-on event experience, and the ability to connect community activities with business objectives.

Key responsibilities

Develop and execute community engagement plans aligned with brand objectives and audience interests.

Build and maintain relationships with community leaders, members, and relevant partners.

Plan and manage community events, gatherings, collaborations, and other engagement activities.

Lead and coordinate community teams to ensure consistent execution across assigned areas.

Maintain active communication across community channels, encouraging participation and responding to feedback.

Work closely with Brand, Marketing, and Sales teams to deliver relevant and consistent community experiences.

Identify and develop community advocates who can authentically represent the brand.

Gather community feedback and monitor relevant conversations to understand interests, sentiment, and opportunities for improvement.

Track program performance, including participation, engagement, member retention, and contribution to agreed business objectives.

Manage activity budgets, vendors, and operational requirements to ensure timely and effective delivery.

About you

Bachelor's degree in Marketing, Communications, Public Relations, Business, or a related field.

Minimum 5 years of experience in community management, brand activation, partnerships, or experiential marketing.

Experience leading a team and coordinating activities across multiple locations.

Proven experience building community relationships and delivering online and offline engagement programs.

Strong event planning, project management, and budget management skills.

Ability to balance community interests with brand and business objectives.

Strong interpersonal, communication, and stakeholder management skills.

Ability to evaluate program performance and turn feedback into practical improvements.

Comfortable working directly with communities and traveling as required.

Indonesian-based tech-enabled consumer product with mission to aid adult smokers move away from combustible smoking and encourage people to shift to safer way of consuming nicotine. We are determined to provide the best quality e-cigarette product with unique and hyper-localized flavors. Our main differentiators against competitors are our competitive price point; our refillable pods; and our e-liquid that is produced in-house and locally. We look forward to having you on the team!