Community Engagement

Pensieve; Jakarta Pusat; On-site; IDR 6,696,000 - 13,392,000; Full time

Benefits offered by this job

Paid Internship

International Exposure

Job summary

Pensieve in Jakarta is offering a Community Engagement Intern position. You will support day-to-day engagement of the online user community, assist with user communications across digital channels, and gain hands-on exposure to community engagement, basic user support, partner coordination, and platform operations.

This internship is well suited to someone who is communicative, tech-savvy, eager to learn, and comfortable working with both local users and international partners.

Qualifications

• Final-year student or fresh graduate in relevant fields.
• Strong English and Bahasa Indonesia communication skills.
• Familiarity with social media, CRM, ticketing, survey or analytics tools is a plus.
• Organized, proactive, adaptable, and able to manage multiple priorities.
• Able to work with both local and international teams.

Responsibilities

• Support day-to-day engagement of the online user community.
• Respond to user enquiries, feedback, and basic complaints across social media, website, email, and other digital channels.
• Assist with onboarding, engagement, and participation activities.
• Escalate complex issues to the relevant team when needed.
• Coordinate with international partners on user-related matters.
• Prepare FAQs, user guides, announcements, and community materials.
• Assist with basic platform testing and user-flow checks when required.
• Maintain records of user enquiries, feedback, and issue resolutions.
• Support regular community and operational reporting.
• Assist with other community, research, and digital platform activities.

Skills

English

Bahasa Indonesia

Education

Final-year student / fresh graduate in Communications, Marketing, Business, Digital Media, Information Systems

Tools

CRM systems

Ticketing tools

Survey/Analytics tools

Job description

The Community Engagement Intern will support the day-to-day engagement of an online user community and assist with user communications across digital channels.

The role will provide hands-on exposure to community engagement, basic user support, partner coordination, and platform operations, while also giving the intern opportunities to learn more about survey technology, research operations, and digital product management.

This position is well suited to someone communicative, tech-savvy, eager to learn, and comfortable working with both local users and international partners.

Responsibilities

• • Support the day-to-day engagement of the online user community.

  • Assist in responding to user enquiries, feedback, and basic complaints across social media, website, email, and other digital channels.

  • Help provide basic guidance to users on registration, surveys, platform access, and other common issues.

  • Escalate more complex technical or operational issues to the relevant team when needed.

  • Support coordination with international partners on user-related and platform-related matters.

  • Assist with user onboarding, engagement, and participation activities.

  • Monitor recurring user questions or feedback and help identify common issues.

  • Support the preparation of FAQs, user guides, announcements, and community communication materials.

  • Assist with basic platform testing and user-flow checks when required.

  • Help maintain simple records of user enquiries, feedback, and issue resolution.

  • Support regular community and operational reporting.

  • Assist with other community, research, and digital platform activities as needed.

Requirements

• • Final-year student or fresh graduate in Communications, Marketing, Business, Digital Media, Information Systems, or related fields.

  • Good communication skills in English and Bahasa Indonesia, with confidence engaging different types of users.

  • Comfortable with social media, websites, spreadsheets, and other digital tools; familiarity with CRM, ticketing, survey, or analytics tools is a plus.

  • Organized, proactive, adaptable, and able to manage multiple priorities independently.

  • Comfortable working in a fast-paced environment with both local and international teams.

What Success Looks Like

• Provides timely and professional support to users and community activities.

• Coordinates effectively with internal teams and external stakeholders.

• Escalates issues appropriately and maintains clear documentation of user feedback.

• Continuously develops knowledge of the platform, community processes, and day-to-day operations.

Benefits

• • Paid Internship

  • International Exposure