Community Manager

Tripledot Studios; Jakarta Pusat; On-site; IDR 180,000,000 - 300,000,000; Full time

Job summary

Tripledot Studios is seeking a Community Manager to set strategic direction and drive player engagement for a casual social mobile title. The role is based in Jakarta, bridging players with the development team to build vibrant communities and translate sentiment into actionable product insights.

You will lead a cross-functional team, manage content across social platforms, and collaborate with marketing, product, and design to ensure consistent brand messaging.

Qualifications

• 3+ years of experience in community management or social media strategy within the video games industry (mobile games preferred).
• Deep Mobile Gaming Context: Familiarity with free-to-play (F2P) casual mobile game mechanics, live-ops cycles, and social engagement loops.
• Analytical Mindset: Proven ability to analyze community metrics, sentiment data, and campaign performance to continuously optimize strategy.
• Exceptional Communication: Fluent in English (written and verbal) with top-tier copywriting skills tailored to casual, friendly, and engaging brand voices.
• Project Management Excellence: Strong organizational skills with a track record of managing multiple deliverables and community initiatives under tight timelines.
• Passion for Gaming: A genuine love for casual/social games and an understanding of what makes player communities thrive.

Responsibilities

• Define Strategy & Core Pillars: Build, execute, and scale our community engagement strategy focused on five core pillars: Player Relationships, Recognition, In-Game & Out-of-Game Events, Brand Loyalty, and Player Service.
• Content & Social Channel Management: Plan, craft, and publish engaging, player-centric content across key social platforms (Facebook, Instagram, Discord, TikTok, X, and YouTube) tailored to casual mobile gamers.
• Voice of the Player & Studio: Synthesize community feedback, sentiment, and trends into clear, actionable reports for Product, Design, and Marketing teams.
• Creator & Influencer Partnerships: Identify, build, and nurture 1:1 relationships with key influencers, content creators, and brand ambassadors in the casual gaming space.
• Community Events & LiveOps Integration: Design, execute, and evaluate high-impact community events, contests, and giveaways aligned with in-game LiveOps and seasonal campaigns.
• Cross-Functional Collaboration: Partner closely with Marketing, Product, Design, and external IP brand managers to ensure messaging aligns with product updates and brand guidelines.
• Crisis & Sentiment Management: Proactively monitor channels to address player issues, mitigate crisis situations, and maintain a welcoming, positive community environment.

Skills

Community management

Social media strategy

English communication

Analytics & reporting

Project management

Crisis management

Influencer partnerships

Tools

Adobe Photoshop

Canva

Video editing

Job description

Who are we?

Tripledot Studios is one of the largest independent mobile games companies in the world.

We are a multi-award-winning organisation, with a global 2,500+ strong team across 12 studios.

Our expanded portfolio includes some of the biggest titles in mobile gaming, collectively reaching top chart positions around the world and engaging over 25 million daily active users.

Tripledot’s guiding principle is that when people love what they do, what they do will be loved by others.

We’re building a company we’re proud of. One filled with driven, incredibly smart and detail-orientated people, who LOVE making games.

Our ambition is to be the most successful games company in the world, and we’re just getting started.

The role is working within our studio: Ludios

About Ludios

Ludios takes its name from the Latin, it means "The Game People". Led by Eyal, one of the co-founders of Tripledot Studios, and some of the most experienced people in mobile games, we are a studio that makes and publishes our own casual, free-to-play mobile games. Our team is based across APAC, with the majority of our development happening in Jakarta and Melbourne. We are data-driven, creative, and genuinely passionate about the industry we work in. Right now, we are working on a number of exciting projects, including one built around a globally recognised IP, alongside several original titles we are equally excited about. If crafting games and reaching millions of players is what gets you out of bed, we would love to hear from you.

Role Overview

As a Community Manager, you’ll set the strategic direction and drive player engagement for an exciting upcoming casual social mobile title featuring a world-renowned brand partner. The role will be based in our Jakarta office, you will be the bridge between our players and our development team—building vibrant social communities, nurturing player loyalty, and translating player sentiment into actionable insights for our product roadmap.

Key Responsbilities

• Define Strategy & Core Pillars: Build, execute, and scale our community engagement strategy focused on five core pillars: Player Relationships, Recognition, In-Game & Out-of-Game Events, Brand Loyalty, and Player Service.

• Content & Social Channel Management: Plan, craft, and publish engaging, player-centric content across key social platforms (Facebook, Instagram, Discord, TikTok, X, and YouTube) tailored to casual mobile gamers.

• Voice of the Player & Studio: Serve as the external voice of the studio and the internal advocate for the player. Synthesize community feedback, sentiment, and trends into clear, actionable reports for Product, Design, and Marketing teams.

• Creator & Influencer Partnerships: Identify, build, and nurture 1:1 relationships with key influencers, content creators, and brand ambassadors in the casual gaming space.

• Community Events & LiveOps Integration: Design, execute, and evaluate high-impact community events, contests, and giveaways aligned with in-game LiveOps and seasonal campaigns.

• Cross-Functional Collaboration: Partner closely with Marketing, Product, Design, and external IP brand managers to ensure messaging aligns with product updates and brand guidelines.

• Crisis & Sentiment Management: Proactively monitor channels to address player issues, mitigate crisis situations, and maintain a welcoming, positive community environment.

Required Skills, Knowledge, and Expertise

• 3+ years of experience in community management or social media strategy within the video games industry (mobile games preferred).

• Deep Mobile Gaming Context: Familiarity with free-to-play (F2P) casual mobile game mechanics, live-ops cycles, and social engagement loops.

• Analytical Mindset: Proven ability to analyze community metrics, sentiment data, and campaign performance to continuously optimize strategy.

• Exceptional Communication: Fluent in English (written and verbal) with top-tier copywriting skills tailored to casual, friendly, and engaging brand voices.

• Project Management Excellence: Strong organizational skills with a track record of managing multiple deliverables and community initiatives under tight timelines.

• Passion for Gaming: A genuine love for casual/social games and an understanding of what makes player communities thrive.

What Makes You Stand Out (Bonus)

• Experience working with licensed, top-tier global IPs or brand partners.

• Hands-on experience with content tools (e.g., Adobe Photoshop, Canva, or basic video editing).

• Experience building and moderating active Discord communities or Social Media channels for games.

• Knowledge of web/HTML formatting and modern social media management dashboards (e.g., Sprout Social, Hootsuite, or Dash Hudson).