Collections & Process Analytics Specialist

Home Credit Indonesia; Jakarta Selatan; On-site; IDR 120,000,000 - 180,000,000; Full time

Job summary

Home Credit Indonesia is seeking a process analyst to conduct detailed analysis of existing Collection department processes, document and update them, and identify gaps to propose improvements. You will balance advanced analytics with hands-on operational support to ensure smooth execution and timely decisions.

The role involves developing business requirements, collaborating with stakeholders, mapping processes, maintaining backlogs, and supporting system changes and daily operations like

Qualifications

• Bachelor’s degree or extensive relevant experience accepted as substitute.
• 2–4 years in business process analysis/design in consumer finance or banking environment.
• Excellent analytical mind with logical information processing.
• Detailed knowledge of process designing tools and data collection methodologies.
• Stakeholder management experience with departments like Underwriting, IT, Customer Experience.
• Ability to provide recommendations to senior management from trends and data.
• Good time management and ability to prioritize multiple tasks.
• Strong verbal and written English communications.

Responsibilities

• Develop and maintain detailed business requirements based on business needs.
• Collaborate with internal stakeholders to review procedures and identify opportunities.
• Recommend process improvements to optimize performance and reduce costs.
• Map, document, and enhance business processes supporting collection operations and analyses.
• Manage and document ad-hoc strategic activities with stakeholders.
• Maintain and prioritize the backlog of planned process changes.
• Prepare and manage documentation including business cases and change requirements.
• Support system changes and operations, including testing, deployment support, and daily tasks.

Skills

SQL knowledge

Advanced Excel

Education

Bachelor’s degree in Engineering (Computer/IT) or Mathematics

Tools

Microsoft Excel

Job description

Home Credit Indonesia is seeking a process analyst to conduct detailed analysis of existing Collection department processes, document and update them, and identify gaps to propose improvements. You will balance advanced analytics with hands-on operational support to ensure smooth execution and timely decisions.

The role involves developing business requirements, collaborating with stakeholders, mapping processes, maintaining backlogs, and supporting system changes and daily operations like