Risk (Collection) Data Analyst

Home Credit Indonesia; Jakarta Selatan; On-site; IDR 120,000,000 - 180,000,000; Full time

Job summary

Home Credit Indonesia is seeking a process analyst to conduct detailed analysis of existing Collection department processes, document and update them, and identify gaps to propose improvements. You will balance advanced analytics with hands-on operational support to ensure smooth execution and timely decisions.

The role involves developing business requirements, collaborating with stakeholders, mapping processes, maintaining backlogs, and supporting system changes and daily operations like

Qualifications

• Bachelor’s degree or extensive relevant experience accepted as substitute.
• 2–4 years in business process analysis/design in consumer finance or banking environment.
• Excellent analytical mind with logical information processing.
• Detailed knowledge of process designing tools and data collection methodologies.
• Stakeholder management experience with departments like Underwriting, IT, Customer Experience.
• Ability to provide recommendations to senior management from trends and data.
• Good time management and ability to prioritize multiple tasks.
• Strong verbal and written English communications.

Responsibilities

• Develop and maintain detailed business requirements based on business needs.
• Collaborate with internal stakeholders to review procedures and identify opportunities.
• Recommend process improvements to optimize performance and reduce costs.
• Map, document, and enhance business processes supporting collection operations and analyses.
• Manage and document ad-hoc strategic activities with stakeholders.
• Maintain and prioritize the backlog of planned process changes.
• Prepare and manage documentation including business cases and change requirements.
• Support system changes and operations, including testing, deployment support, and daily tasks.

Skills

SQL knowledge

Advanced Excel

Education

Bachelor’s degree in Engineering (Computer/IT) or Mathematics

Tools

Microsoft Excel

Job description

On this role, you will be exposed to conducting detailed analysis of all existing processes in the Collection department, describing them properly, and maintaining the process descriptions to keep them updated. You expect analyze new business requirements and ideas, compare these with current business processes and system features, identify gaps, and propose a solution for process improvement. You will experience balance between advanced analytics with hands‑on operational support to ensure smooth execution of Collections processes and timely decision-making.

You will:

1. Develop and maintain detailed business requirements based on business needs, while identifying opportunities for process and performance improvements.
2. Collaborate with internal stakeholders to assess business needs, review operational procedures, and identify issues and optimization opportunities.
3. Recommend process improvements or redesigns to optimize performance, reduce costs, and improve customer experience.
4. Map, document, and enhance business processes, supporting collection operations, field workload planning, territory allocation, and operational analyses.
5. Manage and document all ad‑hoc strategic activities, including follow‑up and coordination with stakeholders.
6. Maintain and prioritize the backlog of planned process changes and enhancements.
7. Prepare and manage clear documentation, including business cases (CBA), change requirements, and supporting materials for operational or ad‑hoc initiatives.
8. Support system changes and operations, including software testing, deployment support, issue analysis, and daily operational tasks such as incentive calculation, capacity planning, and performance tracking.

We are looking for talent with:

• Candidate must possess at least Bachelor’s degree, Engineering (Computer/IT), Mathematics, or equivalent. (can be substituted by extensive relevant experience).
• Possess 2-4 years (s) of working experience in the related field in business process analysis/design in consumer finance or Banking environment.
• Excellent analytical mind that can process information logically.
• Detailed knowledge of process designing tools and understanding of data collection methodologies, analysis, principles, and techniques.
• Well‑versed skill(s): SQL knowledge, Advanced Excel skills (lookup functions, pivot tables/charts, validations). Experience with business process analysis/changes is a must.
• Stakeholder management experience to work with related departments, i.e, Underwriting, Antifraud, IT, Customer Experience.
• Proven ability to provide suggestions and recommendations to senior management over the trends, findings, set of data and formulate the improvement plan.
• Good time management and the ability to prioritize and manage multiple tasks and deliver outcomes.
• Good verbal and written communication in English.