Process Control Lead: Ops Excellence & SOPs

GoTo Group; Tangerang; Vor Ort; IDR 200.000.000 - 320.000.000; Vollzeit

Zusammenfassung

GoTo Group's GoCar Fleet seeks a Process Controller to map and own end-to-end driver rental operations—from onboarding and payments to vehicle support and collections—driving clear ownership, data reliability, and scalable SOPs across Jabodetabek.

You will translate frontline processes into SOPs embedded in our tools (RABOS, FMS), design KPIs, run audits, and lead cross-team rollouts with training and post-launch reviews.

Qualifikationen

• Experience in business process improvement, operations excellence, or audit.
• Proven experience writing SOPs and mapping processes.
• Strong data skills with advanced spreadsheets (pivot, lookup, reconciliation).
• Clear communication and stakeholder management across ops, finance, and tech, including frontline teams.
• Fluent in Bahasa Indonesia and good working English; based in or able to work in Tangerang - Ciater.

Aufgaben

• Map end-to-end operational processes (onboarding, payments and collection, vehicle service, driver support) and define a clear owner and source of truth for each step.
• Write and maintain SOPs, work instructions, and routing matrices embedded in tools such as RABOS and FMS.
• Design control points and KPIs (SLA, ticket aging, reconciliation gaps, no-show rates) and monitor them through regular reports and dashboards.
• Detect, investigate, and elevate process deviations and drive corrective actions to closure.
• Run periodic process audits and data reconciliations between operational systems and finance records.
• Collaborate with ops, finance, and product/tech teams to translate process requirements into system features, automations, and access controls.
• Lead rollout of new or changed processes: training, communication to teams and drivers, and post-launch review.

Kenntnisse

Process improvement

SOP writing

Advanced spreadsheets

Root cause analysis

Stakeholder management

Bilingual Indonesian/English

Tools

RABOS

FMS

Jobbeschreibung

GoTo Group's GoCar Fleet seeks a Process Controller to map and own end-to-end driver rental operations—from onboarding and payments to vehicle support and collections—driving clear ownership, data reliability, and scalable SOPs across Jabodetabek.

You will translate frontline processes into SOPs embedded in our tools (RABOS, FMS), design KPIs, run audits, and lead cross-team rollouts with training and post-launch reviews.