Operations Process Excellence Lead

GoTo Group; Tangerang; Vor Ort; IDR 240.000.000 - 360.000.000; Vollzeit

Zusammenfassung

GoTo Group's GoCar Fleet is seeking a Process Controller to map and own the end-to-end driver rental operations across Jabodetabek, from onboarding to collections.

You will develop SOPs, embed controls in GoTo tools like RABOS and FMS, and build dashboards to catch deviations early, driving efficiency and reducing leakage.

Based in Tangerang-Ciater, you will collaborate with Ops, Finance, and Tech to translate process requirements into system features and training materials.

Qualifikationen

• Experience in business process improvement, operations excellence, or audit.
• Proven experience writing SOPs and work instructions, and mapping processes.
• Strong data skills: advanced spreadsheets (pivot, lookup, reconciliation).
• Structured problem-solving to find root causes of deviations and practical fixes.
• Clear communication and stakeholder management across ops, finance, and tech; fluent Bahasa Indonesia and working English; Tangerang – Ciater.

Aufgaben

• Map end-to-end operational processes (onboarding, payments and collection, vehicle service, driver support) and define owner and source of truth for each step.
• Write and maintain SOPs, work instructions, and routing matrices embedded in tools like RABOS and FMS.
• Design control points and KPIs (SLA, ticket aging, reconciliation gaps, no-show rates).
• Detect, investigate, and elevate process deviations and drive corrective actions to closure.
• Run periodic process audits and data reconciliations between systems and finance.
• Collaborate with ops, finance, and product/tech to translate requirements into features, automations, and access controls.
• Lead rollout of new or changed processes: training, communication to teams and drivers, post-launch review.

Kenntnisse

Process mapping

SOP writing

Data analysis

Stakeholder management

Bahasa Indonesia

Tools

RABOS

FMS

Excel

Jobbeschreibung

GoTo Group's GoCar Fleet is seeking a Process Controller to map and own the end-to-end driver rental operations across Jabodetabek, from onboarding to collections.

You will develop SOPs, embed controls in GoTo tools like RABOS and FMS, and build dashboards to catch deviations early, driving efficiency and reducing leakage.

Based in Tangerang-Ciater, you will collaborate with Ops, Finance, and Tech to translate process requirements into system features and training materials.