Collections Team Lead: Performance & Training

PT Inovasi Terdepan Nusantara

Kota Yogyakarta

Presencial

IDR 180.000.000 - 240.000.000

Jornada completa

Hace 2 días

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Descripción de la vacante

PT Inovasi Terdepan Nusantara in Yogyakarta is seeking a Collections Supervisor to oversee daily operations of the collections team and ensure targets are met while enforcing policies. You will train new joiners and current agents on procedures and strategies, monitor attendance, and drive performance to improve repayment rates.

The role requires strong data analysis skills, proficiency in Excel, and effective English communication.

Formación

Proficient in Microsoft Office, particularly Excel.
Detail-oriented, meticulous, fast-paced, and adaptable.
Strong analytical skills in data analysis and performance monitoring.
Willing to be placed in Yogyakarta.
Able to communicate effectively in English, both verbally and in writing.

Responsabilidades

Oversee daily operations of the Collections team to meet targets and ensure compliance with policies and procedures.
Supervise the training process for new joiners and existing agents on policies, collection procedures, and strategies.
Monitor and verify the daily attendance of all HRO team.
Ensure the team achieves its repayment rate targets through performance management and collection strategies.
Monitor and evaluate the Collections team's performance to ensure KPIs are met or exceeded.
Handle communication and administrative processes related to terminated or resigned agents and ensure documentation is completed.
Analyze collection performance data, identify areas for improvement, and develop action plans to improve productivity and performance.