Coffee Store Operations Lead

PT Transisi Mobile Indonesia; Jakarta Utara; Presencial; IDR 90.000.000 - 160.000.000; Jornada completa

Descripción de la vacante

PT Transisi Mobile Indonesia is seeking an experienced Café/Store Manager to oversee daily operations, lead a small team, and ensure top quality across coffee, food & beverage, service, and hygiene. You will monitor performance, manage inventory and costs, and drive promotional efforts to boost traffic.

The role requires strong leadership, financial awareness, and excellent English communication to interact with international customers in a fast-paced environment.

Formación

• Minimum 2 years of café/ F&B store management experience.
• Experience managing international brands is highly preferred.
• Strong knowledge of coffee preparation and café operations.
• Minimum 2 years of team management, with at least 5 direct reports.
• Good English communication, especially for international customers.
• Strong financial awareness to analyze sales data and costs.

Responsabilidades

• Manage the overall daily operations of the coffee shop to ensure smooth performance.
• Lead and supervise the café team, including scheduling and coaching.
• Ensure high standards of coffee, food & beverage quality, service, cleanliness, and hygiene.
• Oversee end-to-end coffee-making, recipes, SOPs, and quality standards.
• Monitor sales, revenue, expenses, inventory, and key operational metrics.
• Prepare operational and financial reports and provide insights for decisions.
• Manage inventory, purchasing, and wastage to optimize costs.
• Ensure compliance with Indonesian regulations including BPOM, Halal, and labor rules.
• Maintain a welcoming, inclusive environment for local and international customers.
• Handle customer feedback and operational issues professionally and efficiently.
• Support promotional activities to increase traffic and sales.
• Work effectively in a fast-paced retail and F&B environment.

Conocimientos

Coffee preparation

Team leadership

Customer service

English communication

Financial acumen

Inventory control

Descripción del empleo

Manage the overall daily operations of the coffee shop, ensuring smooth and efficient business performance. Lead and supervise the café team, including staff scheduling, task allocation, performance monitoring, and coaching. Ensure high standards of coffee preparation, food & beverage quality, customer service, cleanliness, and hygiene.

Key responsibilities

Oversee the end-to-end coffee-making process and ensure compliance with established recipes, SOPs, and quality standards

Monitor sales performance, revenue, expenses, inventory, and other key operational metrics

Prepare regular operational and financial reports and provide insights to support business decisions

Manage inventory, stock levels, purchasing, and wastage to optimize operational costs

Ensure compliance with Indonesian regulations, including BPOM food safety requirements, Halal certification standards, and basic labor regulations

Maintain a welcoming and culturally inclusive environment for both local and international customers

Handle customer feedback and operational issues professionally and efficiently

Support promotional activities and initiatives to increase customer traffic and sales

Work effectively in a fast-paced, multitasking retail and F&B environment

About you

Minimum 2 years of experience in café, coffee shop, or F&B store management,

Experience working with or managing international brands is highly preferred

Strong knowledge of coffee preparation and café operations, from bean preparation and brewing to final product delivery

Minimum 2 years of team management experience, with experience managing a team of at least 5 employees

Good English communication skills, especially for serving and communicating with international customers

Strong financial awareness and the ability to analyze sales data, operational costs, and business performance

Strong leadership, communication, problem-solving, and interpersonal skills

Culturally aware and comfortable working with customers and employees from diverse backgrounds

Willing to travel