Coffee Shop Operations Lead: Growth & Global Guest Experience

PT Transisi Mobile Indonesia; Jakarta Utara; On-site; IDR 90,000,000 - 160,000,000; Full time

Job summary

PT Transisi Mobile Indonesia is seeking an experienced Café/Store Manager to oversee daily operations, lead a small team, and ensure top quality across coffee, food & beverage, service, and hygiene. You will monitor performance, manage inventory and costs, and drive promotional efforts to boost traffic.

The role requires strong leadership, financial awareness, and excellent English communication to interact with international customers in a fast-paced environment.

Qualifications

• Minimum 2 years of café/ F&B store management experience.
• Experience managing international brands is highly preferred.
• Strong knowledge of coffee preparation and café operations.
• Minimum 2 years of team management, with at least 5 direct reports.
• Good English communication, especially for international customers.
• Strong financial awareness to analyze sales data and costs.

Responsibilities

• Manage the overall daily operations of the coffee shop to ensure smooth performance.
• Lead and supervise the café team, including scheduling and coaching.
• Ensure high standards of coffee, food & beverage quality, service, cleanliness, and hygiene.
• Oversee end-to-end coffee-making, recipes, SOPs, and quality standards.
• Monitor sales, revenue, expenses, inventory, and key operational metrics.
• Prepare operational and financial reports and provide insights for decisions.
• Manage inventory, purchasing, and wastage to optimize costs.
• Ensure compliance with Indonesian regulations including BPOM, Halal, and labor rules.
• Maintain a welcoming, inclusive environment for local and international customers.
• Handle customer feedback and operational issues professionally and efficiently.
• Support promotional activities to increase traffic and sales.
• Work effectively in a fast-paced retail and F&B environment.

Skills

Coffee preparation

Team leadership

Customer service

English communication

Financial acumen

Inventory control

Job description

PT Transisi Mobile Indonesia is seeking an experienced Café/Store Manager to oversee daily operations, lead a small team, and ensure top quality across coffee, food & beverage, service, and hygiene. You will monitor performance, manage inventory and costs, and drive promotional efforts to boost traffic.

The role requires strong leadership, financial awareness, and excellent English communication to interact with international customers in a fast-paced environment.