CM - Central Java

United Overseas Bank; Kota Semarang; On-site; IDR 167,400,000 - 245,520,000; Full time

Job summary

United Overseas Bank Indonesia is seeking a Credit Collection Manager to lead the dunning team for 90 DPD credit card accounts. You will oversee follow-up activities, implement effective collection strategies, and coordinate with regional teams to minimize losses while ensuring adherence to SOPs and regulatory standards.

The role encompasses monitoring NPL portfolios in East Java & Kalimantan regions, conducting visits to debtors, and guiding staff through compliant collection processes to

Responsibilities

• Manage collection dunning team to monitor 90 DPD and reduce net credit losses by using appropriate collection tactic, strategy and tools.
• Follow up 90 DPD accounts via phone and written communication to maximize productivity.

Job description

Company: 3111 UOB Indonesia

About UOB

United Overseas Bank Limited (UOB) is a leading bank in ASEAN with a global network in Southeast Asia, Asia Pacific, Europe and North America. Operating through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, we have a global network of about 430 branches and offices in 19 markets. At the heart of UOB is our culture, shaped by the UOB Way and anchored on our four values - Honourable, Enterprising, United and Committed. For more than 90 years, these values have guided how we do right by our customers, collaborate with one another and create long-term value for the communities we operate in. As One Bank, we are committed to helping our colleagues build sustainable careers grounded in purpose, supported by strong values, and enriched with meaningful opportunities to grow.

Job Description

TUJUAN JABATAN (JOB PURPOSE) -To manage collection dunning team (90 DPD) to monitor and collect Credit Card delinquent portfolios to manage collections KPI and reduce net credit losses by using appropriate collection tactic, strategy and tools effectively.

TANGGUNG JAWAB UTAMA (KEY ACCOUNTABILITIES)

• Support Collection desk collector to Minimize Flow Rate 90 DPD Credit Card by maximize productivity In-house
• Ensure Desk Collector to Follow up 90 DPD accounts via various communication mechanisms including phone and written communication.
• Ensure to monitor activity of 90 DPD Desk Collector in line with Collection Standard Operational Procedure
• Support desk collector to monitor and review 90 DPD Card accounts as part of collection Standard Operational
• Call and review and assess newly identified delinquent accounts and introduces effective collection actions to aim at minimizing losses to Crdit Centre
• Call and Review First Payment Default accounts
• Help desk collector to Investigate and reply all cases related to service issue
• Provide Success Rate
• Ensure complete collection follow-up trails on CACS
• Perform Call Monitoring for respective Desk Collector
• Melakukan penanganan debitur NPL di region East Java & Kalimantan, meliputi pemberian surat peringatan, pengajuan PKB (Penyelesaian Kredit Bermasalah) atas dasar permohonan dari pihak debitur
• Menerima laporan secara periodik proses penyelesaian debitur NPL dari staff
• Melakukan pemantauan prosentase NPL di region East Java & Kalimantan
• Melakukan penjualan AYDA-AYDA di region East Java & Kalimantan
• Melakukan pertemuan langsung dengan debitur-debitur NPL termasuk melakukan kunjungan ke kantor-kantor cabang
• Memberikan petunjuk dan arahan kepada staff berkenaan dengan penanganan debitur NPL
• Memaintain langsung proses penyelesaian kredit bermasalah seperti pelunasan fasilitas kredit debitur ataupun mengikuti proses lelang eksekusi di kantor lelang
• Menjaga kredibilitas Bank berkaitan dengan tugas penagihan debitur NPL

Tujuan Jabatan Melakukan proses penanganan debitur NPL dan penjualan AYDA serta memaintain proses penyelesaian kredit bermasalah

Tanggung Jawab Utama

• Menyelesaikan Debitur NPL secara tepat sehingga dapat mencapai target NPL yang dibebankan kepada Regional Sumatera
• Membuat laporan secara periodic penyelesaian Debitur NPL
• Melaksanakan perintah dan bekerja sesuai dengan arahan dan petunjuk yang diberikan Head Collection secara baik dan bertanggung jawab berkenaan dengan penyelesaian Debitur NPL
• Menjaga nama baik Bank berkenaan dengan tugas penagihan Debitur NPL
• Memonitor janji-janji Debitur dari hasil penagihan

TUJUAN JABATAN (JOB PURPOSE) To dunning Business Banking accounts and ensure to achieve target by using appropriate collection tactic, strategy and tools Effectively.

TANGGUNG JAWAB UTAMA (KEY ACCOUNTABILITIES)

• Dunning customer Business Banking account bucket X Day
• 60 DPD
• Achieved monthly target & Productivity
• Liaise with Business Banking RM & RO related BB Customer
• Provide documents & Report related debtors.
• Attend Morning briefing & Regular Meeting with TL & Manager
• Handling incoming call & Walk in Cusotmer.

Tujuan Jabatan To handing BB accounts (Region), Maintain NPL Portfolio, and reduce net credit losses by visit the debtor and collateral using appropriate collection tactic, strategy and tools effectively.

Tanggungjawab Utama

1. Achieved monthly target & Productivity
2. Provide visit report to Team Leader
3. Follow up/ respond to customers enquiries.
4. Liaise with RM/RO related BB Accounts
5. Set Up & Implement new strategy for Handling NPL customer
6. Provide Regular report on Monthly basis
7. Maintain good relationship internal & external RCM UOBI
8. Ensure all activities in line with UOBI, RCM SOP & Code of Conduct

4. Follow