CM - Central Java

3111 UOB Indonesia; Kota Semarang; On-site; IDR 200,000,000 - 360,000,000; Full time

Job summary

UOB Indonesia is seeking a Collections Dunning specialist to manage a 90 DPD credit card delinquency portfolio. You will lead the dunning process, coordinate with field collectors, and ensure adherence to SOPs to minimize losses and achieve collection KPIs.

Responsibilities include monitoring 90 DPD accounts via calls and written communication, preparing periodic reports, and supporting the regional NPL reduction efforts across East Java and Kalimantan.

Job description

Company: 3111 UOB Indonesia About UOB United Overseas Bank Limited (UOB) is a leading bank in ASEAN with a global network in Southeast Asia, Asia Pacific, Europe and North America. Operating through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, we have a global network of about 430 branches and offices in 19 markets. At the heart of UOB is our culture, shaped by the UOB Way and anchored on our four values – Honourable, Enterprising, United and Committed. For more than 90 years, these values have guided how we do right by our customers, collaborate with one another and create long-term value for the communities we operate in. As One Bank, we are committed to helping our colleagues build sustainable careers grounded in purpose, supported by strong values, and enriched with meaningful opportunities to grow.

Job Description

TUJUAN JABATAN (JOB PURPOSE) -To manage collection dunning team (90 DPD) to monitor and collect Credit Card delinquent portfolios to manage collections KPI and reduce net credit losses by using appropriate collection tactic, strategy and tools effectively.

TANGGUNG JAWAB UTAMA (KEY ACCOUNTABILITIES)

• Support Collection desk collector to Minimize Flow Rate 90 DPD Credit Card by maximize productivity In-house
• Ensure Desk Collector to Follow up 90 DPD accounts via various communication mechanisms including phone and written communication.
• Ensure to monitor activity of 90 DPD Desk Collector in line with Collection Standard Operational Procedure
• Support desk collector to monitor and review 90 DPD Card accounts as part of collection Standard Operational
• Call and review and assess newly identified delinquent accounts and introduces effective collection actions to aim at minimizing losses to Crdit Centre
• Call and Review First Payment Default accounts
• Help desk collector to Investigate and reply all cases related to service issue
• Provide Success Rate
• Ensure complete collection follow-up trails on CACS
• Perform Call Monitoring for respective Desk Collector
• Melakukan penanganan debitur NPL di region East Java & Kalimantan, meliputi pemberian surat peringatan, pengajuan PKB (Penyelesaian Kredit Bermasalah) atas dasar permohonan dari pihak debitur
• Menerima laporan secara periodik proses penyelesaian debitur NPL dari staff
• Melakukan pemantauan prosentase NPL di region East Java & Kalimantan
• Melakukan penjualan AYDA-AYDA di region East Java & Kalimantan
• Melakukan pertemuan langsung dengan debitur-debitur NPL termasuk melakukan kunjungan ke kantor-kantor cabang
• Memberikan petunjuk dan arahan kepada staff berkenaan dengan penanganan debitur NPL
• Memaintain langsung proses penyelesaian kredit bermasalah seperti pelunasan fasilitas kredit debitur ataupun mengikuti proses lelang eksekusi di kantor lelang
• Menjaga kredibilitas Bank berkaitan dengan tugas penagihan debitur NPL

Tanggung Jawab Utama - Menyelesaikan Debitur NPL secara tepat sehingga dapat mencapai target NPL yang dibebankan kepada Regional Sumatera

• Membuat laporan secara periodic penyelesaian Debitur NPL
• Melaksanakan perintah dan bekerja sesuai dengan arahan dan petunjuk yang diberikan Head Collection secara baik dan bertanggung jawab berkenaan dengan penyelesaian Debitur NPL
• Menjaga nama baik Bank berkenaan dengan tugas penagihan Debitur NPL
• Memonitor janji-janji Debitur dari hasil penagihan

TUJUAN JABATAN (JOB PURPOSE) To dunning Business Banking accounts and ensure to achieve target by using appropriate collection tactic, strategy and tools Effectively.

• Dunning customer Business Banking account bucket X Day - 60 DPD -Achieved monthly target & Profitab
• Liaise with Business Banking RM & RO related BB Customer
• Provide documents & Report related debtors.
• Attend Morning briefing & Regular Meeting with TL & Manager
• Handling incoming call & Walk in Cusotmer.

Tujuan Jabatan To handing BB accounts (Region), Maintain NPL Portfolio, and reduce net credit losses by visit the debtor and collateral using appropriate collection tactic, strategy and tools effectively.

• Achieved monthly target & Productivity
• Provide visit report to Team Leader
• Follow up/ respond to customers enquiries.
• Liaise with RM/RO related BB Accounts
• Set Up & Implement new strategy for Handling NPL customer
• Provide Regular report on Monthly basis
• Maintain good relationship internal & external RCM UOBI
• Ensure all activities in line with UOBI, RCM SOP & Code of Conduct

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

UOB is rated as one of the world's top banks, ranked 'Aa1' by Moody's Investors Service and 'AA-' by both S&P Global and Fitch Ratings. With a global network of 500 branches and offices across 19 countries in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, as well as branches and offices throughout the region.

Career Site: UOB Career site