Cloud Production Support Engineer – Java & AWS

Sun Life; Jakarta Selatan; On-site; IDR 240,000,000 - 360,000,000; Full time

Job summary

Sun Life Indonesia is seeking a proactive IT Applications Production Support professional to provide end-to-end operational support for Life Insurance PoS and related digital platforms on AWS. You will manage incidents, run problem management, perform root cause analysis and ensure service availability, performance and continuous improvement.

The role requires hands-on experience with Java, .NET, SQL, and cloud technologies, plus ITIL/incident management and SDLC/DevOps practices.

Qualifications

• Bachelor’s degree in computer science, Information Technology, Information Systems, Software Engineering, or related discipline.
• Minimum 3 years of experience in Application Production Support, Application Maintenance, System Support, or Application Operations in Financial Services, Insurance, Banking, or related industries is preferred.

Responsibilities

• Provide day-to-day production support and batch job execution for applications on AWS Cloud, Java & .NET platforms, and SQL databases.
• Analyze, troubleshoot, and resolve application issues, including root cause analysis for recurring problems.
• Execute data fixes and modifications in SQL databases as needed to resolve data-related issues.
• Perform SQL queries to retrieve and analyze data in response to business user inquiries and system monitoring.
• Collaborate with the application development team to coordinate fixes for unresolved issues.
• Monitor system performance and availability, identifying and mitigating potential risks.
• Document all support activities, issues, and resolutions in line with company standards.

Skills

Java

Spring Boot

Spring Data JPA

Spring Cloud Open Feign

AWS Services

PostgreSQL

Flyway Migration

JWT Authentication

Maven

Node.js

TypeScript

Education

Bachelor’s degree in computer science or related field

Tools

React

React DOM

Vite

Single-SPA

SystemJS

React Bootstrap

Bootstrap

SCSS

SASS

Jasper Reports

Job description

Sun Life Indonesia is seeking a proactive IT Applications Production Support professional to provide end-to-end operational support for Life Insurance PoS and related digital platforms on AWS. You will manage incidents, run problem management, perform root cause analysis and ensure service availability, performance and continuous improvement.

The role requires hands-on experience with Java, .NET, SQL, and cloud technologies, plus ITIL/incident management and SDLC/DevOps practices.