Application Production Support Specialist

Sun Life Financial; Jakarta Pusat; On-site; IDR 180,000,000 - 290,000,000; Full time

Job summary

Sun Life Financial in Jakarta Selatan is hiring an Application Production Support Specialist to provide end-to-end operational support for Life Insurance POS and digital platforms. You will manage incidents, perform root-cause analysis, monitor applications on AWS, and coordinate with teams to ensure service availability and continuous improvement.

The role requires a bachelor’s degree in a relevant field and at least 3 years in production support within financial services.

Qualifications

• Bachelor’s degree in computer science, IT, or related field.
• Minimum 3 years of experience in Application Production Support or related roles in financial services.
• Experience with ITIL-based incident, problem, change, and release management.

Responsibilities

• Provide day-to-day production support for applications on AWS, Java, .NET, and SQL databases.
• Analyze, troubleshoot and resolve application issues including root-cause analysis.
• Execute data fixes in SQL and perform data analysis for inquiries from business users.
• Collaborate with development teams to coordinate fixes and monitor system performance.
• Document all support activities and resolutions according to standards.

Skills

Java

Spring Boot

Spring Data JPA

AWS

PostgreSQL

JWT

Maven

Node.js

React

TypeScript

API integration

Incident Management

Education

Bachelor’s degree in computer science or related field

Tools

AWS

PostgreSQL

JUnit/JJWT/Okta

Maven

Node.js

React

Job description

## Application Production Support SpecialistApply: Jakarta Selatan, Jakarta Raya: Full time: Posted 5 Days Ago: JR00128216You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful. When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives. Discover how you can make a difference in the lives of individuals, families and communities around the world.**Job Description:****Job description (heading) / Description du poste (titre)*** Provide end-to-end application operational support for Life Insurance Point of Sales and support digital platforms by ensuring application availability, stability, performance, and service excellence. The role is responsible for managing incidents, fulfilling service requests, conducting problem management and root cause analysis activities, performing application monitoring, and coordinating with business and technical teams to ensure uninterrupted business operations and continuous service improvement. **Preferred skills (heading) / Compétences particulières (titre**)* **Technical Knowledge Backend Technologies** + Java + Spring Boot + Spring Data JPA, Spring Cloud Open Feign + AWS Services (S3, DynamoDB, SQS, Step Functions) + PostgreSQL with Flyway Migration + JWT Authentication (JJWT, Auth0, Okta) + Maven Build system + Node.js, TypeScript (Rule Engine)* **Frontend Technologies** + React, React DOM + TypeScript + Vite (build tool) + Single-SPA + Single-SPA React (microfrontend framework) + SystemJS (module federation) + React Bootstrap + Bootstrap + SCSS / SASS + Jasper Reports* **Professional Knowledge** + IT Service Management (ITIL Framework) + Incident Management + Problem Management + Change and Release Management + Application Monitoring and Production Support + Root Cause Analysis Techniques + Software Development Life Cycle (SDLC) + Agile and DevOps Practices + API Integration Concepts + Database Query and Troubleshooting Skills + Cloud Computing Concepts (AWS) **Qualifications (heading) / Compétences (titre)*** Bachelor’s degree in computer science, Information Technology, Information Systems, Software Engineering, or related discipline.* Minimum 3 years of experience in Application Production Support, Application Maintenance, System Support, or Application Operations in Financial Services, Insurance, Banking, or related industries is preferred. **Responsibilities (heading) / Responsabilités (titre)*** ### Provide day-to-day production support and batch job execution for applications on AWS Cloud, Java & .NET platforms, and SQL databases.* ### Analyze, troubleshoot, and resolve application issues, including root cause analysis for recurring problems.* ### Execute data fixes and modifications in SQL databases as needed to resolve data-related issues.* ### Perform SQL queries to retrieve and analyze data in response to business user inquiries and system monitoring.* ### Collaborate with the application development team to escalate and coordinate fixes for unresolved issues.* ### Monitor system performance and availability, identifying and mitigating potential risks.* ### Document all support activities, issues, and resolutions in line with company standards.