Clinic Manager

PT PRANA MITRA BERSAMA; Jakarta Pusat; On-site; IDR 180,000,000 - 300,000,000; Full time

Benefits offered by this job

Competitive pay

BPJS benefits

Dental coverage

Career growth

Leadership development

Performance incentives

Job summary

MHDC Group (Medikids & MHDC clinic) is seeking a Clinic Manager to drive growth, optimize operations, and deliver an exceptional patient experience across Indonesia. You will lead clinic performance, develop growth strategies, and manage a high-performing team to meet business objectives.

Responsibilities include expanding patient acquisition, monitoring metrics, and collaborating with internal teams to optimize marketing and clinic performance.

Qualifications

• 3+ years of experience in managing business operations, preferably in healthcare or service industries.

Responsibilities

• Drive clinic revenue growth and achieve business targets.
• Develop and execute strategies to increase patient acquisition, retention, and clinic utilization.
• Monitor sales performance, operational metrics, and identify opportunities for improvement.
• Lead daily clinic operations to ensure service excellence and efficiency.
• Build strong patient relationships through exceptional customer experience and service quality.
• Lead, develop, and motivate clinic teams to achieve targets and growth.

Skills

Clinic management

Sales growth

Customer experience

Team leadership

Operations management

Analytical thinking

Communication

Problem solving

Business mindset

Job description

We’re Hiring!
Clinic Manager – MHDC Group (Medikids & MHDC clinic)

Placement
All MHDC Group (Medikids & MHDC clinic) locations across Indonesia

MHDC Group (Medikids & MHDC clinic) is looking for a passionate and performance-driven Clinic Manager who will be responsible for driving clinic growth, achieving revenue targets, ensuring operational excellence, and delivering exceptional patient experiences.

As a Clinic Manager, you will play a key role as a business leader in managing clinic performance, developing growth strategies, optimizing sales opportunities, and leading a high-performing clinic team to achieve business objectives.

Job Responsibilities

• Drive clinic revenue growth and achieve business performance targets
• Develop and execute strategies to increase patient acquisition, retention, and clinic utilization
• Monitor sales performance, operational metrics, and identify opportunities for business improvement
• Lead daily clinic operations to ensure excellent service delivery and operational efficiency
• Build strong patient relationships through exceptional customer experience and service quality
• Lead, develop, and motivate clinic teams to achieve sales and operational targets
• Manage patient feedback and ensure effective resolution to maintain service excellence
• Collaborate with internal teams to optimize marketing initiatives, operational performance, and clinic growth

Requirements

• 1. Minimum 3 years of experience in managing business operations, preferably in:
• Healthcare / Medical industry
• Retail industry
• Hospitality industry (Hotel/Restaurant)
• Other service-oriented industries
• 2. Proven experience in managing sales performance, revenue targets, or business growth initiatives
• 3. Strong understanding of customer experience, sales process, and service excellence
• 4. Experienced in team leadership and operational management
• 5. Strong analytical thinking, leadership, communication, and problem-solving skills
• 6. Business-oriented mindset with the ability to drive performance and achieve targets

Compensation & Benefits

• Competitive compensation package
• BPJS & employee welfare benefits
• Dental benefits for employees and eligible family members
• Career growth opportunities in a fast-growing healthcare organization
• Leadership development and exposure to healthcare business management
• Incentive based on clinic performance