Strategic Client Success Partner

NTT Global Data Centers; Jakarta Pusat; On-site; IDR 390,600,000 - 669,600,000; Full time

Job summary

NTT Global Data Centers seeks a Client Success Specialist to manage strategic client relationships and act as a trusted advisor to Management level stakeholders. You will drive adoption, value realization, upsell, cross-sell, and timely renewals while minimizing churn.

The role requires strong interpersonal, consultative selling, negotiation, and IT service knowledge, including ITIL practices. You will coordinate with Sales, GTM, and other teams to deliver measurable client outcomes across our

Qualifications

• Requires Bachelor’s degree or equivalent and entry-level or more advanced experience.
• Solid understanding of ITIL practices and service environment.
• Experience in client-facing roles in sales, service, or consultancy is preferred.

Responsibilities

• Develop and maintain relationships with client representatives up to Management level.
• Drive renewal, value realization, and opportunities for upsell/cross-sell.
• Coordinate with cross-functional teams to resolve issues and ensure customer success.
• Monitor data quality in the client portfolio and support regional/global CS practices.

Skills

Interpersonal skills

Stakeholder management

Consultative selling

Negotiation

ITIL knowledge

Account planning

Cross-functional collaboration

Education

Bachelor’s degree or equivalent

Tools

CRM systems

Job description

NTT Global Data Centers seeks a Client Success Specialist to manage strategic client relationships and act as a trusted advisor to Management level stakeholders. You will drive adoption, value realization, upsell, cross-sell, and timely renewals while minimizing churn.

The role requires strong interpersonal, consultative selling, negotiation, and IT service knowledge, including ITIL practices. You will coordinate with Sales, GTM, and other teams to deliver measurable client outcomes across our