Client Success Partner - Growth, Renewal & Value

NTT Global Data Centers; Jakarta Pusat; On-site; IDR 300,000,000 - 480,000,000; Full time

Job summary

NTT Global Data Centers seeks a Client Success Manager to nurture strategic relationships with executive sponsors, ensuring value delivery and renewal readiness across the global data center portfolio.

The role focuses on expanding service adoption, driving upsell opportunities, coordinating with Sales and GTM teams, and maintaining high CSAT while upholding ITIL-aligned service practices.

Qualifications

• Bachelor’s degree or equivalent; entry or basic level experience or equivalent
• ITIL knowledge or certification required
• Vendor certifications beneficial for role responsibilities

Responsibilities

• Develop and maintain relationships with client representatives up to Management level, acting as trusted advisor within NTT
• Ensure client adoption of Offer features and increase usage to meet business objectives
• Drive up-sell and cross-sell opportunities with Sales/GTM functions to expand NTT footprint
• Demonstrate value delivered and manage timely renewals while minimizing churn
• Be an active member of Regional and Global CS Management practices and maintain data quality across client portfolio
• Understand contracts, pricing, and invoicing; translate these into value discussions with clients

Skills

Interpersonal skills

Account planning

Client strategy reading

Knowledge of NTT Offers

Industry insights

Sales & negotiation

Renewals management

ITIL practices

Contract understanding

Education

Bachelor's degree or equivalent

ITIL certification

Vendor certifications beneficial

Tools

ITIL

Job description

NTT Global Data Centers seeks a Client Success Manager to nurture strategic relationships with executive sponsors, ensuring value delivery and renewal readiness across the global data center portfolio.

The role focuses on expanding service adoption, driving upsell opportunities, coordinating with Sales and GTM teams, and maintaining high CSAT while upholding ITIL-aligned service practices.