Remote APAC Client Success Specialist (Contract)

Infuse; Jakarta Pusat; Remote; IDR 698,748,000 - 1,098,032,000; Full time

Job summary

Infuse is seeking a Customer Service Expert for remote work within the APAC region on a contract basis. You will build and maintain strong client relationships, ensure timely delivery of solutions, and communicate progress to stakeholders across multiple time zones.

We value empathetic, proactive problem solvers who can handle diverse tasks with attention to detail and deliver exceptional client experiences while collaborating with sales and operations teams for sustained growth.

Qualifications

• Proven track record of managing client relationships.
• Strong communication and interpersonal skills.
• Attention to detail with ability to manage priorities in a fast-paced environment.
• Empathetic understanding of client needs and proactive solutions.

Responsibilities

• Build and maintain strong, long-lasting client relationships.
• Ensure the timely and successful delivery of our solutions according to client needs and objectives.
• Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders.
• Identify and grow opportunities within the territory and collaborate with sales teams to ensure growth attainment.
• Assist with challenging client requests or issue escalations as needed.

Skills

Client relationship management

Communication skills

Attention to detail

Prioritization & multitasking

Empathy

Problem solving

Job description

Infuse is seeking a Customer Service Expert for remote work within the APAC region on a contract basis. You will build and maintain strong client relationships, ensure timely delivery of solutions, and communicate progress to stakeholders across multiple time zones.

We value empathetic, proactive problem solvers who can handle diverse tasks with attention to detail and deliver exceptional client experiences while collaborating with sales and operations teams for sustained growth.