Client Relations Executive - Villa Management

PT. Turnkey Properties Indonesia (Betterplace Property Management & Real Estate); Provinsi Bali; On-site; IDR 120,000,000 - 200,000,000; Full time

Job summary

PT Turnkey Properties Indonesia (Betterplace Property Management & Real Estate) is seeking a Client Relations Executive for villa management in Bali. You will build and maintain strong relationships with property owners, act as main liaison, and coordinate with internal teams to meet owners' expectations.

Responsibilities include account planning with Revenue Manager, upselling opportunities, resolving issues promptly, and providing regular updates on project status and milestones.

Responsibilities

• Build and maintain strong relationships with property owners through personalized communication.
• Act as the main point of contact between the property owners and the company.
• Understand property owners' needs, objectives, and expectations.
• Collaborate with Revenue Manager to develop strategic account plans to achieve revenue targets.
• Collaborate with internal teams to ensure the delivery of services meets owners expectations.
• Identify upselling and cross-selling opportunities.
• Negotiate contracts and agreements with owners.
• Address and resolve owners issues or concerns promptly.
• Work closely with internal teams to ensure timely resolution of problems.
• Clearly communicate the value proposition of services to property owners.
• Provide regular updates to property owners on project status, property conditions, and milestones.
• Stay informed about industry trends, market conditions, and competitors.
• Provide feedback to the company based on market trends and property owners needs.
• Work closely with cross-functional teams to ensure a cohesive approach to property owners management.
• Monitor and ensure high levels of customer satisfaction.
• Gather feedback from owners and use it to improve services.
• Maintain accurate and up-to-date records of property owners interactions
• Contribute to the development of overall company strategy based on property owners feedback and market insights.

Job description

Client Relations Executive - Villa Management

Build and maintain strong relationships with property owners through personalized communication.

Act as the main point of contact between the property owners and the company.

Understand property owners' needs, objectives, and expectations.

Account Planning:

Collaborate with Revenue Manager to develop strategic account plans to achieve revenue targets.

Collaborate with internal teams to ensure the delivery of services meets owners expectations.

Upselling:

Identify upselling and cross-selling opportunities.

Negotiate contracts and agreements with owners.

Problem Resolution:

Address and resolve owners issues or concerns promptly.

Work closely with internal teams to ensure timely resolution of problems.

Communication:

Clearly communicate the value proposition of services to property owners.

Provide regular updates to property owners on project status, property conditions, and milestones.

Market Research:

Stay informed about industry trends, market conditions, and competitors.

Provide feedback to the company based on market trends and property owners needs.

Work closely with cross-functional teams to ensure a cohesive approach to property owners management.

Customer Satisfaction:

Monitor and ensure high levels of customer satisfaction.

Gather feedback from owners and use it to improve services.

Documentation:

Maintain accurate and up-to-date records of property owners interactions

Strategic Planning:

Contribute to the development of overall company strategy based on property owners feedback and market insights.

Requirements:

Previous experience in fostering client relationships at least 1+ year, ideally in hospitality, service providers, or villa management.

Strong understanding of customer service practices and managing client expectations.

Excellent verbal and written English communication skills to engage with clients, provide updates, and respond to inquiries.

Ability to coordinate effectively with internal teams and external partners to ensure smooth operations.

Skilled in resolving issues quickly to maintain high levels of customer satisfaction.

Proven ability to build and maintain long-term relationships with clients.

Strong networking skills to foster client loyalty and trust.

Flexible and adaptable in managing changing client needs and shifting priorities.

Detail-oriented in managing client accounts, ensuring timely follow-up on all needs.

Experience with CRM tools and property management systems is an advantage.