Owner Relation Agent

Bali Super Host; Indonesia; On-site; IDR 66,960,000 - 133,920,000; Full time

Job summary

A leading hospitality company in Indonesia seeks a Villa Owner Relations Coordinator to manage communications with villa owners, ensuring satisfaction and resolving any issues. The ideal candidate will have a Bachelor's degree in Hospitality Management or related fields and be fluent in both French and English. Responsibilities include building relationships, overseeing operational coordination, and assisting with financial documentation. Strong people skills and experience in client relations are required, along with the ability to work in a multicultural environment.

Qualifications

• Fluent in French and English, with additional languages as a plus.
• Minimum 1 year of experience in client relations or hospitality.
• Experience with expatriates or overseas clients is advantageous.
• Experience working with expatriates or overseas clients is a strong advantage.

Responsibilities

• Serve as the primary point of contact for villa owners.
• Coordinate communication updates regarding villa operations.
• Assist in explaining financial reports and manage invoices.
• Resolve owner feedback and conduct satisfaction check-ins.
• Support onboarding of new villa owners.

Skills

Fluent in French

Fluent in English

Client relations

Hospitality management

Property management

Education

Bachelor’s Degree in Hospitality Management, Business Administration, Communication, or related field

Job description

Key Responsibilities

Owner Communication & Relationship Management

• Serve as the primary point of contact for French-speaking and international villa owners.
• Ensure timely, accurate, and professional communication via email, phone, or in-person meetings.
• Build long‑term relationships by understanding owner expectations, goals, and concerns.

Operational Coordination

• Communicate updates regarding villa operations, maintenance, guest reviews, and occupancy status.
• Coordinate between internal teams (housekeeping, engineering, reservations, finance) to deliver quality service to owners.
• Monitor and report on villa condition, renovation needs, and service schedules.

Financial Reporting & Documentation

• Assist and explain monthly financial reports from Finance, income statements, and expense breakdowns to villa owners (if any issues).
• Remind and ensure to the Finance Department that owner invoices, payments, and agreements are accurately managed and delivered on time.
• Support onboarding of new villa owners and assist in contract signing and compliance.

Owner Satisfaction & Conflict Resolution

• Manage owner feedback and resolve concerns or disputes in a timely and diplomatic manner.
• Conduct regular check‑ins or visits (physical or virtual) to assess owner satisfaction.
• Liaise with legal or management teams when escalations or contract issues arise.

Support for Sales & Expansion

• Assist in onboarding new foreign villa owners, providing detailed explanations of the management process, fee structure, and service terms.
• Support the Business Development team in presentations or communications with international prospects.

Qualifications

• Bachelor’s Degree in Hospitality Management, Business Administration, Communication, French or related field.
• Fluent in French and English (spoken and written). Additional languages (such as Bahasa Indonesia or German) are a plus.
• Minimum 1 year of experience in client relations, hospitality, property management, or real estate—preferably in an international or multicultural environment.
• Prior experience working with expatriates or overseas clients is a strong advantage.