Villa Client Relations Manager

PT. Turnkey Properties Indonesia (Betterplace Property Management & Real Estate); Provinsi Bali; On-site; IDR 120,000,000 - 200,000,000; Full time

Job summary

PT Turnkey Properties Indonesia (Betterplace Property Management & Real Estate) is seeking a Client Relations Executive for villa management in Bali. You will build and maintain strong relationships with property owners, act as main liaison, and coordinate with internal teams to meet owners' expectations.

Responsibilities include account planning with Revenue Manager, upselling opportunities, resolving issues promptly, and providing regular updates on project status and milestones.

Responsibilities

• Build and maintain strong relationships with property owners through personalized communication.
• Act as the main point of contact between the property owners and the company.
• Understand property owners' needs, objectives, and expectations.
• Collaborate with Revenue Manager to develop strategic account plans to achieve revenue targets.
• Collaborate with internal teams to ensure the delivery of services meets owners expectations.
• Identify upselling and cross-selling opportunities.
• Negotiate contracts and agreements with owners.
• Address and resolve owners issues or concerns promptly.
• Work closely with internal teams to ensure timely resolution of problems.
• Clearly communicate the value proposition of services to property owners.
• Provide regular updates to property owners on project status, property conditions, and milestones.
• Stay informed about industry trends, market conditions, and competitors.
• Provide feedback to the company based on market trends and property owners needs.
• Work closely with cross-functional teams to ensure a cohesive approach to property owners management.
• Monitor and ensure high levels of customer satisfaction.
• Gather feedback from owners and use it to improve services.
• Maintain accurate and up-to-date records of property owners interactions
• Contribute to the development of overall company strategy based on property owners feedback and market insights.

Job description

PT Turnkey Properties Indonesia (Betterplace Property Management & Real Estate) is seeking a Client Relations Executive for villa management in Bali. You will build and maintain strong relationships with property owners, act as main liaison, and coordinate with internal teams to meet owners' expectations.

Responsibilities include account planning with Revenue Manager, upselling opportunities, resolving issues promptly, and providing regular updates on project status and milestones.