Client Advisor - Luxury Watches

PT Luxehouze Group Indonesia; Jakarta Utara; On-site; IDR 133,920,000 - 212,040,000; Full time

Job summary

Luxehouze is a fast-growing omnichannel luxury marketplace operating across Indonesia and Singapore, serving high-value customers in watches, fashion, and beauty. We seek a Client Advisor who takes responsibility, thinks in outcomes, and aims to build, improve, and scale—and not just execute tasks.

Responsibilities include delivering against revenue targets, sharing brand knowledge with clients, and providing exceptional service.

Qualifications

• Mandatory background experience in luxury watches, fashion, automotive, or property.
• Target oriented with high integrity and trustworthy.
• Effective in persuasive communication.
• Energetic and outgoing interpersonal.
• Good command of verbal and written English and Bahasa Indonesia.
• Passionate about delivering exceptional customer service.
• Self-motivated with proactive follow-up.
• Experience in luxury brands is a plus.

Responsibilities

• Deliver against revenue targets and all key performance metrics.
• Be well-versed about the brands and share knowledge with valued clients.
• Provide excellent service to clients in line with brand rules.
• Initiate connections and build relationships with existing and new clients.
• Manage and preserve clients' information and preferences.
• Continuously boost sales to meet monthly targets.
• Monitor sales flow, stock, and shipment.
• Stand by for inquiries and ensure effective follow-ups to drive conversion.

Skills

Luxury brands

Target oriented

Persuasive communication

Interpersonal skills

Bilingual EN/ID

Customer service

Self-motivated

Proactive follow-up

Job description

Luxehouze is a fast-growing omnichannel luxury marketplace operating across Indonesia and Singapore, serving high-value customers in watches, fashion, and beauty. We operate in an environment where trust, speed and excellence matter, and where outcomes matter more than activity.

We are looking for aClient Advisor, who takes responsibility naturally, thinks in outcomes and wants to build, improve, and scale - not just "execute tasks."

What Will Be Challenging

Please read this carefully - it's here to help you self-select.

Expectations are high and visible

Priorities can change as the business scales

Feedback is direct and frequent

Performance is measured by results, not intentions

If you require rigid structure, narrow scope, or close supervision to perform well, this environment may not be a good fit.

Responsibilities

• Deliver against revenue targets and all key performance metrics.
• Well-versed about the brands and sharing the knowledge with valued clients.
• Providing excellent service to clients in line with the brand's rules.
• Initiating connections and building relationships with both existing and new clients.
• Managing and preserving clients information and preferences.
• Continuously boosting sales to meet monthly targets.
• Monitor sales flow, stock, and shipment.
• Stand by for inquiries and ensure effective follow-ups to drive conversion.

Requirements & Qualifications

• Mandatory background experience in luxury watches, fashion, automotive, or property
• Target oriented, high integrity and trustworthy
• Effective in persuasive communication
• Energetic and outgoing interpersonal
• Good notion in verbal and written English and Bahasa Indonesia
• Passionate about delivering exceptional customer service
• Self-motivated with a proactive approach to follow up
• Having experience in luxury brand is a plus.

Your application will include the following questions:

• Pernyataan mana di bawah ini yang paling mendeskripsikan hakmu bekerja di Indonesia?
• Berapa gaji bulanan yang kamu inginkan?
• How many years' experience do you have as a Client Advisor?
• Kualifikasi mana yang kamu miliki?

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