Digital Sales Support

Luxehouze; Jakarta Pusat; On-site; IDR 66,960,000 - 100,440,000; Full time

Job summary

Luxehouze, a fast-growing omnichannel luxury marketplace across Indonesia and Singapore, is seeking a Digital Sales Support who takes responsibility, thinks in outcomes, and wants to build, improve, and scale—not just execute tasks.

You will handle customer inquiries across omnichannel, sort leads, assign leads to the Sales Team, categorize inquiries, and collaborate with Sales for leads generation.

Qualifications

• Minimum two years of customer success/service experience preferred.
• Organized and detail-oriented with strong communication skills.
• Ability to work both collaboratively and independently.
• Strong problem resolution skills and empathy for customers.
• Willing to work in shifting and/or weekends and public holidays.

Responsibilities

• Handle customer inquiries, advices and suggestions via omnichannel.
• Sort leads, list leads and assign leads to Sales Team.
• Categorize Inquiry.
• Collaborate with the Sales team for leads generation.

Skills

Customer service experience

Written and verbal communication

Problem resolution

Organized and detail-oriented

Team collaboration

Willing to work shifts

Tools

MS Office (Excel)

Chat BOT system

CRM

ticketing/tracking systems

Job description

About Luxehouze

Luxehouze is a fast-growing omnichannel luxury marketplace operating across Indonesia and Singapore, serving high-value customers in watches, fashion, and beauty. We operate in an environment where trust, speed and excellence matter, and where outcomes matter more than activity.

We are looking for a Digital Sales Support, who takes responsibility naturally, thinks in outcomes and wants to build, improve, and scale - not just "execute tasks".

What Will Be Challenging

Please read this carefully - it's here to help you self-select.

• Expectations are high and visible
• Problems may be ambiguous and fast-moving
• Priorities can change as the business scales
• Feedback is direct and frequent
• Performance is measured by results, not intentions
• If you require rigid structure, narrow scope, or close supervision to perform well, this environment may not be a good fit.

Responsibilities

• Handle customer inquiries, advices and suggestions via omnichannel
• Sort leads, list leads and assign leads to Sales Team
• Categorize Inquiry
• Collaborate with the Sales team for leads generation

Requirement & Qualifications

• Minimum two years of customer success/service experience preferred
• Organized and detail-oriented
• Demonstrated ability to work both collaboratively as part of a team and independently
• Strong problem resolution skills and proven ability to engage and interact with internal teams to resolve client issues
• Comfortable using and learning software: MS Office (Excel), Chat BOT system, CRM, ticketing/tracking systems, etc.
• Outstanding written and verbal communication skills, coupled with strong empathy for customers and their success
• Willing to work in shifting and/or weekends and public holiday