Client Acquisition & Retention Specialist

Traze Andalan Futures; Jakarta Selatan; On-site; IDR 180,000,000 - 240,000,000; Full time

Job summary

Traze Andalan Futures is seeking a results-driven client acquisition specialist based in Jakarta Selatan. You will engage prospects via phone and messaging, convert leads to clients, and nurture relationships to maximize retention and activity.

Ideal candidates have at least 2 years in telesales or related roles and are comfortable in a performance-driven environment. Experience in financial services or fintech is highly preferred.

Qualifications

• Minimum 2 years of experience in telesales, client acquisition, or related client-facing sales roles.
• Strong communication, persuasion, and interpersonal skills.
• Comfortable engaging with clients via phone, WhatsApp, and other channels.
• Proactive, persistent, and comfortable in a performance-driven environment.
• Experience in financial services, fintech, banking, insurance, futures, forex, or other sales-driven industries is highly preferred.

Responsibilities

• Engage and follow up with prospective clients through phone, WhatsApp, and other channels.
• Convert leads into active clients.
• Build and maintain relationships with new and existing clients.
• Conduct regular follow-ups to maintain client engagement and retention.
• Re-engage inactive clients and identify opportunities to strengthen activity.
• Maintain accurate records of client interactions and follow-up activities.
• Collaborate with internal teams to ensure a smooth client experience.
• Aim to achieve acquisition, retention, and activity targets.

Skills

Communication

Persuasion

Interpersonal skills

Target-oriented

Follow-up

Job description

• Engage and follow up with prospective clients through phone, WhatsApp, and other communication channels.
• Convert leads and prospects into active clients.
• Build and maintain strong relationships with new and existing clients.
• Conduct regular follow-ups to maintain client engagement and support retention.
• Re-engage inactive clients and identify opportunities to strengthen client activity.
• Maintain accurate records of client interactions and follow-up activities.
• Work closely with internal teams to ensure a smooth client experience.
• Achieve individual acquisition, retention, and activity targets.

What We're Looking For

• Minimum 2 years of experience in telesales, client acquisition, customer retention, relationship management, or a similar client-facing sales role.
• Strong communication, persuasion, and interpersonal skills.
• Comfortable engaging and following up with clients through phone, WhatsApp, and other communication channels.
• Target-oriented with strong follow-up and relationship-building skills.
• Proactive, persistent, and comfortable working in a performance-driven environment.
• Experience in financial services, fintech, banking, insurance, futures, forex, or other sales-driven industries is highly preferred.
• Able to manage both new client acquisition and existing client retention effectively.