Account Manager

Traze Andalan Futures; Jakarta Selatan; On-site; IDR 111,600,000 - 223,200,000; Full time

Job summary

PT Traze Andalan Futures in Jakarta is seeking an experienced Account Manager to join our team. You will drive online sales, manage existing client relationships, and acquire new clients in the futures/forex trading space.

You will maintain proactive communication via phone, WhatsApp, and other digital channels, re-engage inactive clients, and work with internal teams to ensure high-quality client service and adherence to regulatory requirements.

Qualifications

• Minimum 2 years of experience in Online Sales, Account Management, Client Acquisition, or Client Retention.
• Experience in a futures brokerage (pialang berjangka) or forex trading industry is highly preferred.
• Proven experience in managing and retaining existing clients.
• Strong sales, communication, negotiation, and relationship-building skills.
• Comfortable handling clients through phone, WhatsApp, and digital channels.
• Target-driven and able to work in a fast-paced, performance-oriented environment.
• Good understanding of the client lifecycle from lead conversion to retention and reactivation.
• Familiarity with CRM or client management systems is an advantage.

Responsibilities

• Manage and develop relationships with existing clients to improve client retention and engagement.
• Follow up with leads and convert potential clients into active clients.
• Maintain regular communication with clients through phone, WhatsApp, and other online channels.
• Re-engage inactive clients and identify opportunities for client reactivation.
• Support clients throughout their journey and maintain a positive client experience.
• Identify opportunities to increase client activity and strengthen long-term relationships.
• Maintain accurate records of client interactions and follow-up activities.
• Achieve assigned targets related to client acquisition, retention, activation, and business performance.
• Work closely with internal teams to ensure proper follow-up and resolution of client needs.
• Perform activities in accordance with company policies and applicable regulatory requirements.

Skills

Online sales

Account management

Client acquisition

Client retention

Tools

CRM systems

Job description

PT Traze Andalan Futures is looking for an experienced Account Manager to join our team in Jakarta.

We are looking for someone with strong experience in online sales, client acquisition, and client retention, preferably within the futures brokerage / forex trading industry.

Key Responsibilities

• Manage and develop relationships with existing clients to improve client retention and engagement.
• Follow up with leads and convert potential clients into active clients.
• Maintain regular communication with clients through phone, WhatsApp, and other online channels.
• Re-engage inactive clients and identify opportunities for client reactivation.
• Support clients throughout their journey and maintain a positive client experience.
• Identify opportunities to increase client activity and strengthen long-term relationships.
• Maintain accurate records of client interactions and follow-up activities.
• Achieve assigned targets related to client acquisition, retention, activation, and business performance.
• Work closely with internal teams to ensure proper follow-up and resolution of client needs.
• Perform activities in accordance with company policies and applicable regulatory requirements.

Requirements

• Minimum 2 years of experience in Online Sales, Account Management, Client Acquisition, or Client Retention.
• Experience in a futures brokerage (pialang berjangka), forex, or related trading industry is highly preferred.
• Proven experience in managing and retaining existing clients.
• Strong sales, communication, negotiation, and relationship-building skills.
• Comfortable handling clients through phone, WhatsApp, and digital communication channels.
• Target-driven and able to work in a fast-paced, performance-oriented environment.
• Good understanding of the client lifecycle, from lead conversion and activation to retention and reactivation.
• Familiarity with CRM or client management systems is an advantage.