Chief OmniCommerce & Growth Officer

PT DFI Retail Nusantara Tbk; Tangerang Selatan; Sur place; IDR 600 000 000 - 1 800 000 000; Plein temps

Résumé du poste

PT DFI Retail Nusantara Tbk is seeking a Head of OmniCommerce to own the OmniCommerce P&L, drive revenue growth, profitability, and market share across owned and third-party channels. You will develop annual and long-term plans, forecast growth strategies, and shape the overall omni-channel strategy to sustain long-term profitability.

Collaborating with Marketing, CRM, Loyalty, Finance, and Operations, you will optimize customer journeys and partner with external partners to maximize online

Qualifications

• Bachelor’s degree in Business, Marketing, Digital Commerce, Technology, or related field. MBA or postgraduate qualification is an advantage.
• 10–15 years of experience in retail, e-commerce, digital commerce, omnichannel, or commercial leadership, with at least 5 years in a senior management role.
• Proven track record in driving online sales growth, P&L management, and omnichannel transformation.
• Experience in Health & Beauty, FMCG, Retail, Consumer Goods, or related industries is highly preferred.
• Strong commercial and financial acumen, with expertise in e-commerce, omnichannel operations, CRM, loyalty, and digital marketing.

Responsabilités

• Own and lead the OmniCommerce P&L, with full accountability for revenue, gross profit/TCI, operating expenses, profitability, and achievement of agreed financial target.
• Develop and execute annual and long-term OmniCommerce business plans, budget, forecast and growth strategies.
• Develop and execute the company's OmniCommerce and Digital Commerce strategy to support long-term business growth and profitability.
• Evaluate market trends, customer behavior, competitive developments, and emerging technologies to identify new revenue streams and business opportunities.
• Design, implement, and continuously improve seamless customer journeys across online and offline touchpoints.
• Partner with Commercial and Operations team to enhance omnichannel services.
• Oversee the performance and profitability of owned e-commerce platforms and marketplace partnerships.
• Lead Commercial negotiations, joint business planning, promotional strategies, and performance reviews with key marketplace and external partners.
• Work closely with Marketing, CRM, Loyalty, Commercial, Finance, Supply Chain, Logistics, Store Operations, and Digital teams to deliver integrated business outcomes.
• Lead and develop a high-performing OmniCommerce team with a strong commercial and customer-focused mindset.
• Provide strategic recommendations to the Managing Director and leadership team on OmniCommerce business performance, growth opportunities, investment priorities, and risk management.

Connaissances

OmniCommerce leadership

P&L management

E-commerce strategy

Omnichannel integration

Cross-functional leadership

Formation

Bachelor’s degree in Business/Marketing/Digital Commerce/Technology

MBA or postgraduate qualification

Outils

CRM

Loyalty programs

Digital marketing

Description du poste

PT DFI Retail Nusantara Tbk is seeking a Head of OmniCommerce to own the OmniCommerce P&L, drive revenue growth, profitability, and market share across owned and third-party channels. You will develop annual and long-term plans, forecast growth strategies, and shape the overall omni-channel strategy to sustain long-term profitability.

Collaborating with Marketing, CRM, Loyalty, Finance, and Operations, you will optimize customer journeys and partner with external partners to maximize online