Head of OmniCommerce

PT DFI Retail Nusantara Tbk; Tangerang Selatan; On-site; IDR 600,000,000 - 1,800,000,000; Full time

Job summary

PT DFI Retail Nusantara Tbk is seeking a Head of OmniCommerce to own the OmniCommerce P&L, drive revenue growth, profitability, and market share across owned and third-party channels. You will develop annual and long-term plans, forecast growth strategies, and shape the overall omni-channel strategy to sustain long-term profitability.

Collaborating with Marketing, CRM, Loyalty, Finance, and Operations, you will optimize customer journeys and partner with external partners to maximize online

Qualifications

• Bachelor’s degree in Business, Marketing, Digital Commerce, Technology, or related field. MBA or postgraduate qualification is an advantage.
• 10–15 years of experience in retail, e-commerce, digital commerce, omnichannel, or commercial leadership, with at least 5 years in a senior management role.
• Proven track record in driving online sales growth, P&L management, and omnichannel transformation.
• Experience in Health & Beauty, FMCG, Retail, Consumer Goods, or related industries is highly preferred.
• Strong commercial and financial acumen, with expertise in e-commerce, omnichannel operations, CRM, loyalty, and digital marketing.

Responsibilities

• Own and lead the OmniCommerce P&L, with full accountability for revenue, gross profit/TCI, operating expenses, profitability, and achievement of agreed financial target.
• Develop and execute annual and long-term OmniCommerce business plans, budget, forecast and growth strategies.
• Develop and execute the company's OmniCommerce and Digital Commerce strategy to support long-term business growth and profitability.
• Evaluate market trends, customer behavior, competitive developments, and emerging technologies to identify new revenue streams and business opportunities.
• Design, implement, and continuously improve seamless customer journeys across online and offline touchpoints.
• Partner with Commercial and Operations team to enhance omnichannel services.
• Oversee the performance and profitability of owned e-commerce platforms and marketplace partnerships.
• Lead Commercial negotiations, joint business planning, promotional strategies, and performance reviews with key marketplace and external partners.
• Work closely with Marketing, CRM, Loyalty, Commercial, Finance, Supply Chain, Logistics, Store Operations, and Digital teams to deliver integrated business outcomes.
• Lead and develop a high-performing OmniCommerce team with a strong commercial and customer-focused mindset.
• Provide strategic recommendations to the Managing Director and leadership team on OmniCommerce business performance, growth opportunities, investment priorities, and risk management.

Skills

OmniCommerce leadership

P&L management

E-commerce strategy

Omnichannel integration

Cross-functional leadership

Education

Bachelor’s degree in Business/Marketing/Digital Commerce/Technology

MBA or postgraduate qualification

Tools

CRM

Loyalty programs

Digital marketing

Job description

The Head of OmniCommerce is responsible for leading and accelerating the company's OmniCommerce business through full ownership and accountability of the OmniCommerce Profit & Loss (P&L), driving sustainability revenue growth, profitability, and market share across all owned and third-party channels.

Key responsibilities include:

Owned and lead the OmniCommerce P&L, with full accountability for revenue, gross profit/TCI, operating expenses, profitability, and achievement of agreed financial target

Develop and execute annual and long-term OmniCommerce business plans, budget, forecast and growth strategies

Develop and execute the company's OmniCommerce and Digital Commerce strategy to support long-term business growth and profitability.

Evaluate market trends, customer behavior, competitive developments, and emerging technologies to identify new revenue streams and business opportunities

Customer Experience & Omnichannel Integration

Design, implement, and continuously improve seamless customer journeys across online and offline touchpoints.

Partner with Commercial and Operations team to enhance omnichannel services.

Channel & Business Performance Management

Oversee the performance and profitability of owned e-commerce platforms and marketplace partnerships

Lead Commercial negotiations, joint business planning, promotional strategies, and performance reviews with key marketplace and external partners

Work closely with Marketing, CRM, Loyalty, Commercial, Finance, Supply Chain, Logistics, Store Operations, and Digital teams to deliver integrated business outcomes.

• Lead and develop a high-performing OmniCommerce team with a strong commercial and customer-focused mindset.
• Provide strategic recommendations to the Managing Director and leadership team on OmniCommerce business performance, growth opportunities, investment priorities, and risk management.

Qualifications:

• Bachelor’s degree in Business, Marketing, Digital Commerce, Technology, or a related field; MBA or postgraduate qualification is an advantage.
• 10–15 years of experience in retail, e-commerce, digital commerce, omnichannel, or commercial leadership, with at least 5 years in a senior management role.
• Proven track record in driving online sales growth, P&L management, and omnichannel transformation.
• Experience in Health & Beauty, FMCG, Retail, Consumer Goods, or related industries is highly preferred.
• Strong commercial and financial acumen, with expertise in e-commerce, omnichannel operations, CRM, loyalty, and digital marketing.