Senior Butler

PT. Coastal Grand Villas; Kuta; On-site; IDR 133,920,000 - 200,880,000; Full time

Job summary

PT. Coastal Grand Villas in Bali is seeking a Senior Butler who delivers an exceptional guest experience. You will welcome guests, manage check-in and check-out, and coordinate daily villa operations with housekeeping, kitchen, and maintenance teams.

The role requires a strong service mindset, meticulous attention to detail, and the ability to handle guest requests promptly. You will help maintain high standards of cleanliness, comfort, and confidentiality while supporting overall villa

Qualifications

• Experience in luxury hospitality or guest services is preferred.
• Excellent attention to detail and accuracy is essential.
• Strong communication and teamwork are required.
• Ability to anticipate and fulfil guest needs promptly.

Responsibilities

• Welcome guests and handle check-in/check-out processes.
• Provide personalized service and respond to guest requests promptly.
• Coordinate daily villa operations with housekeeping, kitchen, and maintenance teams.
• Monitor villa readiness, cleanliness, and guest comfort standards.
• Manage guest reservations, schedules, and special arrangements.
• Handle complaints or issues professionally and efficiently.
• Ensure inventory of guest supplies and report shortages to management.
• Maintain confidentiality and deliver high-quality hospitality service.

Skills

Customer service

Attention to detail

Team oriented

Service mindset

Education

High school diploma or equivalent

Job description

We are seeking a professional, friendly, and service-oriented Senior Butler to deliver an exceptional guest experience. This position ensuring that all guest needs are met promptly, accurately, and with great attention to detail. You will work closely with the housekeeping, kitchen, and maintenance teams to maintain high standards of cleanliness, comfort, and overall service quality.

If you have a strong service mindset, are a team player, and possess excellent attention to detail, we invite you to join us.

A butler is responsible for both guest service and supporting the overall daily operations to ensure smooth management and high service standards.

Main responsibilities:

Welcome guests, handle check-in and check-out processes

Provide personalized service and respond to guest requests promptly

Coordinate daily villa operations with housekeeping, kitchen, and maintenance teams

Monitor villa readiness, cleanliness, and guest comfort standards

Manage guest reservations, schedules, and special arrangements

Handle complaints or issues professionally and efficiently

Ensure inventory of guest supplies and report shortages to management

Maintain confidentiality and deliver high-quality hospitality service

In short: a butler ensures excellent guest experience while also supporting the smooth coordination and operation of the entire villa.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Your application will include the following questions:

• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as a Butler?
• Do you have customer service experience?
• How would you rate your English language skills?
• Are you willing to undergo a pre-employment background check?

Coastal Grand Villas is a well established and experienced premium Property Management company in Bali dedicated to delivering top-tier Property Acquisition, Property Management and Project Management.

Coastal Grand Villas is a well established and experienced premium Property Management company in Bali dedicated to delivering top-tier Property Acquisition, Property Management and Project Management.