Business Process Analyst

Careerwebsite; Jakarta Pusat; On-site; IDR 180,000,000 - 240,000,000; Full time

Job summary

Careerwebsite in Jakarta is seeking a Business Process Improvement professional to map As-Is processes, design To-Be flows, and drive standardized enhancements. You will develop SOPs and governance docs, coordinating with multiple units to ensure effective implementation.

The role requires 3–5 years of BPM or similar experience, a Bachelor's in a related field, strong analytical and communication skills, and fluency in English and Bahasa Indonesia. Travel to subsidiaries may be required.

Qualifications

• Bachelor's degree in Business Management, Industrial Engineering, Business Administration, or related disciplines.
• Master's degree is a plus.
• 3–5 years of experience in BPM/management consulting or similar.
• Proven experience in process mapping, SOP development, and process improvement.

Responsibilities

• Map As-Is processes and analyze interdependencies to understand current workflows.
• Design To-Be processes and recommend improvements for efficiency and clarity.
• Identify process gaps, bottlenecks, and inefficiencies; translate findings into recommendations.
• Develop SOPs, RACI matrices, and governance documents to ensure alignment with standards.
• Drive process simplification, standardization, and digitization of workflows.
• Support validation and implementation of improvements with cross-functional units.
• Prepare analysis reports with actionable insights for management.
• Collaborate with stakeholders to ensure alignment and successful execution.

Skills

Process mapping

Data analysis

Stakeholder management

Communication skills

Bilingual English/Indonesian

Education

Bachelor's degree

Master's degree preferred

Tools

Microsoft Visio

Bizagi

Draw.io

Job description

Job Description

• Conduct As-Is process mapping and analysis to understand existing workflows, activities, responsibilities, controls, and interdependencies.
• Develop To-Be process designs and recommend practical improvements to enhance effectiveness, efficiency, and process clarity.
• Analyze and review business processes to identify process gaps, bottlenecks, duplication, and inefficiencies, translating findings into actionable improvement recommendations.
• Develop, review, and update SOPs, Work Instructions, RACI matrices, and other process governance documents to ensure alignment with operational conditions and corporate governance standards.
• Drive Business Process Improvement initiatives through simplification, standardization, integration, and digitalization of processes to enhance organizational effectiveness and efficiency.
• Support process walkthroughs, validation, and implementation of improvements in coordination with Business Units and Subsidiaries, including monitoring of follow-up actions.
• Prepare analysis reports and provide actionable insights and recommendations to management and relevant stakeholders.
• Collaborate with cross-functional stakeholders to ensure alignment, effective execution of process improvement initiatives, and achievement of corporate objectives.

Requirements

• Bachelor's degree in in Business Management, Industrial Engineering, Business Administration, , or related disciplines.; Master's degree is a plus.
• Minimum 3-5 years of experience in Business Process Improvement, Business Process Management, Management Consulting, or a similar function.
• Proven experience in business process mapping, process analysis, SOP development, and process improvement.
• Strong business acumen with excellent research, analytical and problem-solving skills.
• Great communication, coordination, and stakeholder management skills; must be fluent in English and Bahasa Indonesia.
• Experience with process mapping tools such as Microsoft Visio, Bizagi, Draw, io, or similar tools is an advantage.
• Willing to travel frequently to any subsidiary locations as required