Bilingual Japanese-English Live Chat Customer Support Agent

Staffinc; Jakarta Utara; Vor Ort; IDR 66.960.000 - 100.440.000; Vollzeit

Benefits dieser Stelle

BPJS TK

Zusammenfassung

Staffinc in Jakarta, Indonesia, is hiring a Customer Service Agent Level 1 to handle live chat support for product, orders, and general inquiries. You will process orders, track shipments, and handle cancellations, while resolving issues and escalating complex cases when needed.

The role requires WNI status, fluency in English and Japanese (N3 or higher) with certification or demonstrated proficiency, 1–2 years of live chat CS experience, the ability to work in shifts, and a bachelor’s degree.

Qualifikationen

• WNI citizenship is required.
• Proficient in English and Japanese (N3 or higher) with certification or tested proficiency.
• 1–2 years of live chat customer service experience.
• Bachelor's degree minimum.
• Able to work in shifts in a fast-paced environment.

Aufgaben

• Interact with customers via live chat for product, order, and general inquiries.
• Assist with order placement, tracking, and cancellations.
• Resolve customer issues and escalate complex cases when needed.
• Maintain product knowledge to provide accurate information and recommendations.
• Deliver friendly, empathetic, efficient service to ensure satisfaction.
• Document customer interactions and follow up as needed.
• Educate customers on products, promotions, usage, and self-service options.
• Collect and report customer feedback to support and product teams.

Kenntnisse

Japanese proficiency

English proficiency

Live chat experience

Ausbildung

Bachelor's degree

Jobbeschreibung

Staffinc in Jakarta, Indonesia, is hiring a Customer Service Agent Level 1 to handle live chat support for product, orders, and general inquiries. You will process orders, track shipments, and handle cancellations, while resolving issues and escalating complex cases when needed.

The role requires WNI status, fluency in English and Japanese (N3 or higher) with certification or demonstrated proficiency, 1–2 years of live chat CS experience, the ability to work in shifts, and a bachelor’s degree.