Bilingual Live Chat Customer Support Specialist

MY GOLD INTI; Jakarta Utara; On-site; IDR 44,640,000 - 66,960,000; Full time

Job summary

MY GOLD INTI is seeking a Customer Service Representative to join our Jakarta team. You will assist customers via live chat with product, order, and general inquiries, process orders, and resolve issues with empathy and accuracy.

Requirements include proficiency in Tagalog and professional English, a Bachelor’s degree, 1–2 years in customer service, strong written communication, multitasking, and a customer-centric mindset. WFO in Jakarta, ASAP onboarding preferred.

Qualifications

• Proficient in Tagalog and professional English (written & spoken).
• Bachelor's degree in any major.
• 1–2 years in customer service/live chat support.
• Strong written communication, multitasking, problem-solving, and customer-centric mindset.

Responsibilities

• Assist customers via live chat with product, order, and general inquiries.
• Assist with order placement, tracking, and cancellations.
• Resolve customer issues and complex cases when needed.
• Maintain product knowledge to provide accurate information and recommendations.
• Deliver friendly, empathetic, and efficient customer service.
• Accurately document customer interactions and follow up when needed.
• Educate customers on products, promotions, usage, and self-service options.
• Collect and report customer feedback to support service and product improvements.

Skills

Tagalog language

Professional English

Multitasking

Customer-centric mindset

Strong written communication

CRM systems familiarity

Education

Bachelor's degree in any major

Tools

CRM systems

Live chat tools

Job description

MY GOLD INTI is seeking a Customer Service Representative to join our Jakarta team. You will assist customers via live chat with product, order, and general inquiries, process orders, and resolve issues with empathy and accuracy.

Requirements include proficiency in Tagalog and professional English, a Bachelor’s degree, 1–2 years in customer service, strong written communication, multitasking, and a customer-centric mindset. WFO in Jakarta, ASAP onboarding preferred.