Mandarin Guest Relations Pro – Luxury Bali Resort

Ayana Hospitality; Provinsi Bali; On-site; IDR 60,000,000 - 90,000,000; Full time

Job summary

Ayana Hospitality in Bali invites a Mandarin-speaking Guest Relations Officer (native) to join our Rooms team at a premier 5-star luxury resort. You will welcome guests, handle inquiries, promote services and ensure health and quality standards.

Requirements include at least 1 year in a luxury resort, experience with OPERA, a Diploma in Rooms Division or Hotel Management, with a Bachelor's degree preferred and fluency in Mandarin, Korean or Japanese is a plus.

Qualifications

• Minimum 1 year experience in the same position at a large luxury resort.
• Experience in operating OPERA system.
• Diploma in Rooms Division, Hotel Management, or related fields; Bachelor’s degree is desirable.

Responsibilities

• Review arrival lists to welcome guests.
• Attend to special guests (e.g. VIPs) and answer inquiries.
• Prepare welcome folders with collateral (menus, area descriptions).
• Provide information about amenities, area and venues; promote services.

Skills

Mandarin

Korean

Japanese

Education

Diploma in Rooms Division/Hotel Management

Bachelor's degree desirable

Tools

OPERA system

Job description

Ayana Hospitality in Bali invites a Mandarin-speaking Guest Relations Officer (native) to join our Rooms team at a premier 5-star luxury resort. You will welcome guests, handle inquiries, promote services and ensure health and quality standards.

Requirements include at least 1 year in a luxury resort, experience with OPERA, a Diploma in Rooms Division or Hotel Management, with a Bachelor's degree preferred and fluency in Mandarin, Korean or Japanese is a plus.