Mandarin Guest Relations Pro at a 5-Star Bali Resort

AYANA Hospitality Group; Provinsi Bali; On-site; IDR 100,440,000 - 133,920,000; Full time

Job summary

A prestigious luxury resort in Bali is seeking a Mandarin Guest Relations Officer to enhance guest experiences. The ideal candidate will possess the ability to communicate fluently in Mandarin and ideally in other languages, with at least one year of relevant experience in a similar role. Responsibilities include welcoming guests, addressing inquiries, and ensuring high standards of service. This role requires strong interpersonal skills and the ability to operate the OPERA system. An educational background in hospitality is essential.

Qualifications

• Minimum of 1 year experience in guest relations within a luxury resort.
• Experience in operating the OPERA system is required.
• Diploma in a relevant field is mandatory; Bachelor's degree preferred.

Responsibilities

• Review arrival lists to welcome guests.
• Attend to special guests and answer inquiries.
• Prepare welcome folders with service details.
• Provide information about amenities and services.
• Anticipate guest needs and build rapport.
• Address customer complaints when necessary.
• Ensure compliance with health and quality standards.

Skills

Fluent in Korean

Fluent in Mandarin

Guest relations

Communication skills

Education

Diploma in Rooms Division, Hotel Management or relevant fields

Bachelor’s degree

Tools

OPERA system

Job description

A prestigious luxury resort in Bali is seeking a Mandarin Guest Relations Officer to enhance guest experiences. The ideal candidate will possess the ability to communicate fluently in Mandarin and ideally in other languages, with at least one year of relevant experience in a similar role. Responsibilities include welcoming guests, addressing inquiries, and ensuring high standards of service. This role requires strong interpersonal skills and the ability to operate the OPERA system. An educational background in hospitality is essential.