Global Remote Customer Support Specialist

Japfa; Serang; Remote; IDR 432,355,000 - 756,620,000; Full time

Benefits offered by this job

Remote-friendly role

Performance bonuses

Health insurance contributions

Flexible hours

Job summary

Japfa is seeking a Remote Customer Support Agent to join its global accounts team. You will be the first point of contact for international customers, handling inquiries via email, chat, and phone from your home office.

The role requires strong English communication and prior customer service experience, with the ability to work independently in a remote setting. You will use CRM tools to document interactions and collaborate with a global team to resolve issues and improve service.

Qualifications

• Experience in customer service or call center.
• Excellent written and verbal English.
• Ability to work remotely with minimal supervision.
• Familiarity with CRM and ticketing systems.
• Stable high-speed internet and quiet workspace.

Responsibilities

• Handle high volume inbound inquiries via email, chat, and phone.
• Provide accurate information about products, services, and policies.
• Troubleshoot and resolve customer issues, escalating when needed.
• Maintain detailed records of interactions in the CRM.
• Meet and exceed customer satisfaction and response-time metrics.

Skills

Customer service

English fluency

Remote work ability

Problem solving

Education

High school diploma or equivalent

Bachelor’s degree preferred

Tools

CRM software

Ticketing systems

Job description

Japfa is seeking a Remote Customer Support Agent to join its global accounts team. You will be the first point of contact for international customers, handling inquiries via email, chat, and phone from your home office.

The role requires strong English communication and prior customer service experience, with the ability to work independently in a remote setting. You will use CRM tools to document interactions and collaborate with a global team to resolve issues and improve service.