Bilingual Business Analyst: AI & Process Transformation

Pt Persol Recruitment Indonesia; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 100,000,000 - 180,000,000; Full time

Job summary

PT PERSOL RECRUITMENT INDONESIA is seeking a bilingual Business Analyst to sit with clients, document processes, and translate requirements for our India-based delivery teams. You will explain business needs in clear terms and maintain a bilingual glossary.

You will move across clients and projects, leading workshops, mapping as-is and to-be processes, and coordinating testing and go-live. On-site in Surabaya with travel, requires fluent Bahasa Indonesia and working English.

Qualifications

• Native or fluent Bahasa Indonesia and professional working English, spoken and written.
• 3–6 years as a Business Analyst, functional consultant or similar on IT/digital transformation/ERP projects.
• Proven ability to map business processes and write clear requirements, user stories and process flows.
• Working understanding of AI, automation (generative AI, OCR), analytics, and data/cloud basics. No coding required, but able to follow technical discussions.
• Quick to learn new industry processes and spot where tech can save effort or reduce errors.
• Confident with end users, managers and leadership; able to drive decisions politely.
• Willing to work onsite in Indonesia, starting in Surabaya, with travel to other cities.
• Experience with offshore or India-based delivery teams is a plus.

Responsibilities

• Discover and document business processes for client engagements.
• Run workshops, interviews and on-site observations to map as-is and to-be processes.
• Write clear English requirements, user stories, and process flows for the delivery team.
• Gather sample documents, data and glossary terms; maintain a bilingual client glossary.
• Act as daily contact between client stakeholders and India-based teams.
• Translate questions and decisions both ways (Bahasa Indonesia–English) in meetings and written form.
• Explain AI capabilities and limitations in plain language to clients.
• Coordinate testing and go-live activities with clients and the delivery team.

Skills

Bahasa Indonesia

English

Business analysis

Documentation

Stakeholder management

Mobility

On-site work

Jira

MS Office / Google Workspace

diagramming tools

Tools

MS Office

Google Workspace

Jira

Visio

draw.io

Lucidchart

Miro

Job description

PT PERSOL RECRUITMENT INDONESIA is seeking a bilingual Business Analyst to sit with clients, document processes, and translate requirements for our India-based delivery teams. You will explain business needs in clear terms and maintain a bilingual glossary.

You will move across clients and projects, leading workshops, mapping as-is and to-be processes, and coordinating testing and go-live. On-site in Surabaya with travel, requires fluent Bahasa Indonesia and working English.