Barista/Waiters

Sofia 1928; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 27,900,000 - 50,220,000; Full time

Job summary

Sofia 1928 is seeking a front-of-house customer service associate for a coffee shop environment. You will greet and seat guests, explain the menu with signature items and promotions, and take orders accurately using POS systems.

You will deliver orders, handle payments, and ensure guest satisfaction throughout their visit. You will also help with opening/closing procedures and maintain spotless dine-in and outdoor areas.

Responsibilities

• Greet customers in a friendly and welcoming manner using standard greeting protocols
• Direct customers to seating for dine-in service
• Provide menus and explain products including signature items, best sellers, and promotions
• Record orders accurately using manual or POS systems
• Deliver orders to tables and follow up to ensure customer satisfaction
• Input orders into systems and communicate with barista staff
• Verify orders are correct before delivery to customers
• Manage payments including cash, QRIS, and transfer methods
• Provide receipts to customers
• Clean and clear tables after customers finish
• Maintain cleanliness of dine-in and outdoor areas
• Arrange chairs, tables, and work areas
• Check and maintain toilet cleanliness
• Assist barista during busy periods with tasks such as fetching water and delivering supplies
• Refill customer necessities including tissue, straws, and sugar
• Participate in opening procedures including cleaning, table setup, and stock checks
• Participate in closing procedures including thorough cleaning, waste disposal, and area organization
• Offer add-ons such as extra shots, desserts, and snacks
• Inform customers of promotions and encourage package or bundle purchases
• Listen to customer complaints respectfully and without argument
• Report issues to supervisor when necessary
• Provide quick solutions such as drink replacements according to standard operating procedures
• About you
• Friendly, smiling, and polite demeanor
• Neat and clean appearance
• Quick to respond and attentive to customer needs
• Professional conduct during work hours

Job description

This is a front-of-house customer service position in a coffee shop environment. You will be responsible for greeting and seating customers, taking orders, processing transactions, and ensuring customer satisfaction throughout their visit.

Key responsibilities

Greet customers in a friendly and welcoming manner using standard greeting protocols

Direct customers to seating for dine-in service

Provide menus and explain products including signature items, best sellers, and promotions

Record orders accurately using manual or POS systems

Deliver orders to tables and follow up to ensure customer satisfaction

Input orders into systems and communicate with barista staff

Verify orders are correct before delivery to customers

Manage payments including cash, QRIS, and transfer methods

Provide receipts to customers

Clean and clear tables after customers finish

Maintain cleanliness of dine-in and outdoor areas

Arrange chairs, tables, and work areas

Check and maintain toilet cleanliness

Assist barista during busy periods with tasks such as fetching water and delivering supplies

Refill customer necessities including tissue, straws, and sugar

Participate in opening procedures including cleaning, table setup, and stock checks

Participate in closing procedures including thorough cleaning, waste disposal, and area organization

Offer add-ons such as extra shots, desserts, and snacks

Inform customers of promotions and encourage package or bundle purchases

Listen to customer complaints respectfully and without argument

Report issues to supervisor when necessary

Provide quick solutions such as drink replacements according to standard operating procedures

About you

Friendly, smiling, and polite demeanor

Neat and clean appearance

Quick to respond and attentive to customer needs

Professional conduct during work hours