Banquet Supervisor

Novotel Hotels; Makassar; On-site; IDR 55,800,000 - 100,440,000; Full time

Job summary

Novotel Makassar Grand Shayla in Makassar, Indonesia is seeking a Banquet Supervisor to lead operations before, during, and after events. You will coordinate set-ups, lead a banquet team, and ensure all functions meet service standards.

The role requires 2–3 years of supervisory banquet experience, strong guest service orientation, and solid knowledge of food and beverage operations. You will collaborate with Culinary, Events, and Stewarding to deliver flawless events.

Qualifications

• Diploma or degree in Hospitality Management or related field.
• 2–3 years of supervisory experience in banquet operations.
• Strong knowledge of banquet service, event operations, and food & beverage standards.
• Proven ability to lead, coach, and motivate a diverse team.
• Excellent communication, interpersonal, and organizational skills.
• Strong guest service orientation with a keen eye for detail.
• Ability to manage multiple events and priorities in a fast-paced environment.
• Good knowledge of food safety, hygiene, and health & safety standards.

Responsibilities

• Supervise banquet operations before, during, and after events
• Lead, brief, coach, and motivate the banquet team
• Ensure seamless execution of meetings, weddings, conferences, and social events
• Coordinate event setups, room layouts, equipment, and service requirements
• Ensure all events are delivered in line with service standards
• Coordinate closely with Culinary, Events, Stewarding, and other hotel departments
• Monitor food and beverage service, presentation, timing, and quality
• Welcome guests and respond promptly to requests, concerns, and special requirements
• Conduct pre-event briefings and communicate event details, VIP requirements, and special arrangements
• Monitor team grooming, service etiquette, cleanliness, and professional standards
• Coach and develop team members through on-the-job training and constructive feedback
• Monitor banquet equipment and inventory and report shortages, damages, or maintenance requirements
• Ensure compliance with food safety, hygiene, health and safety standards

Skills

Leadership

Guest service

Communication

Organizational skills

Multitasking

Team coaching

Banquet operations

Food safety

Education

Diploma or degree in Hospitality Management or related field

Job description

Company Description

Hotel that makes every moment matter

The centrally-located Novotel Makassar Grand Shayla provides everything the discerning traveller looks for in a hotel. After a day's work in the business centre, or sightseeing around town, reap the benefits of a massage or a dip in the outdoor pool. With 4-star service and first-rate amenities, we have all your needs covered at Novotel.

Job Description

• Supervise banquet operations before, during, and after events
• Lead, brief, coach, and motivate the banquet team
• Ensure seamless execution of meetings, weddings, conferences, and social events
• Coordinate event setups, room layouts, table arrangements, equipment, and service requirements
• Ensure all events are delivered in line with Novotel service standards
• Coordinate closely with Culinary, Events, Stewarding, and other hotel departments
• Monitor food and beverage service, presentation, timing, and quality
• Welcome guests and respond promptly to requests, concerns, and special requirements
• Conduct pre-event briefings and communicate event details, VIP requirements, and special arrangements
• Monitor team grooming, service etiquette, cleanliness, and professional standards
• Coach and develop team members through on-the-job training and constructive feedback
• Monitor banquet equipment and inventory and report shortages, damages, or maintenance requirements
• Ensure compliance with food safety, hygiene, health, and safety standards

Qualifications

• Diploma or degree in Hospitality Management, Hotel Management, or a related field
• Minimum 2–3 years of supervisory experience in banquet operations, preferably within a 5 star hotel
• Strong knowledge of banquet service, event operations, and food and beverage standards
• Proven ability to lead, coach, and motivate a diverse team
• Excellent communication, interpersonal, and organizational skills
• Strong guest service orientation with a keen eye for detail
• Ability to manage multiple events and priorities in a fast-paced environment
• Good knowledge of food safety, hygiene, and health and safety standards