Events Manager

Mövenpick Hotels & Resorts; Kepulauan Riau; On-site; IDR 200,880,000 - 267,840,000; Full time

Job summary

Mövenpick Hotels & Resorts in Indonesia is seeking an Events Management professional to handle leads for guest rooms and meeting functions. You will drive prospecting, negotiate contracts, and manage events end-to-end with a focus on client satisfaction and repeat business.

The role requires 3+ years in group, catering and conference sales, and strong English communication. A Diploma in Tourism/Hospitality or Events is required, with proficiency in MS Excel/Word/PowerPoint.

Qualifications

• Diploma in Tourism / Hospitality Management or Events Management.
• 3+ years of experience in group, catering and conference sales or proven track record.
• Excellent reading, writing and oral proficiency in English language.

Responsibilities

• Manage all incoming leads for booking guest rooms and/or meetings/catering functions.
• Develop lead sources through prospecting, referrals, trace files, and cold calls.
• Exceed personal sales goals through account development and maintenance.
• Conduct site inspections with prospective and existing clients.
• Develop and implement new sales strategies, tactics and action plans for account base.
• Quote and negotiate prices within established parameters; prepare contracts for clients.
• Manage events from start to finish, including bookings, requirements and logistics.
• Obtain guarantees of food and beverage events from Banquets and kitchen.
• Prepare creative menu proposals with the Chef while considering costs.
• Maintain and update current account information records.
• Ensure rooming list is received 30 days prior to arrival with updated billing instructions.
• Forward deposits/cancellation fees to Accounting where applicable.
• Disseminate event information to departments via memos, emails, BEOs, directives and rooming lists.
• Conduct daily meetings to review event contracts and ensure changes are communicated.
• Conduct pre-conference meetings to brief key departments.
• Be the on-site client liaison and maintain visibility during events.
• Follow up post-event to address issues and solicit return business.
• Establish good business relationships in the industry and participate in PR to increase leads.
• Prepare weekly, monthly, quarterly and annual reports as required.

Skills

English proficiency

Sales prospecting

Negotiation

Education

Diploma in Tourism / Hospitality Management / Events Management

Tools

MS Excel

MS Word

PowerPoint

Job description

Company Description

Combining Swiss hospitality with tropical charm, the resort boasts 420 rooms with breathtaking ocean views. Guests can enjoy Port 19 live cooking, Yokatta Izakaya & Bar, Klon - Tong Deli's pastries, and Chocolate Hour. Beyond dining, guests can unwind in a lagoon-style pools or explore the Recreation Village, home to fitness centre and studio. Golf enthusiasts can also indulge in the resort's access to two world-class golf courses designed by Jack Nicklaus and Ian Baker-Finch. For Meeting & Events, we offer Bintan's largest conference space of 2,000 sqm, with a 900 sqm pillarless Grand Ballroom, 11 versatile venues, and outdoor areas for team-building, all supported by our professional team to deliver customized programs.

Job Description

Events Management

• Manage all incoming leads for the booking of guest rooms and/or meeting/catering functions
• Develop lead sources through prospecting, referrals, trace files, and cold calls
• Exceed personal sales goals, monthly, quarterly, annually, through account development and maintenance
• Conduct site inspections with prospective and existing clients
• Develop and implement new sales strategies, tactics and action plans for account base
• Quote and negotiate prices within established parameters with potential and existing clients. Prepare contracts for clients
• Manage events from the beginning to the end, process all the information pertaining to bookings (to include but not limited to):
• Electrical, internet, telecom, audio-visual and exhibit requirements
• Obtain guarantees of food and beverage events from Banquets and kitchen
• Prepare creative menu proposals with the Chef while keeping in mind food cost, labor cost and kitchen facilities
• Maintain and update current account information records
• Ensure rooming list is received 30 days prior to arrival with updated billing instructions
• Ensure that deposits/cancellation fees where applicable are forwarded to the Accounting department
• Disseminate event information to the appropriate departments via memos, emails, banquet event orders, directives and rooming lists in a professional and timely manner
• Conduct daily meeting to review event contracts to ensure last minute changes are communicated accordingly
• Conduct pre-conference meetings to ensure that key departments are fully aware of relevant details
• Maintain visibility throughout events and be the on-site client liaison
• Follow up post-event to address any issues whilst soliciting return business
• Establish good business and social relationships within the industry and participate in PR activities to increase sales leads for the Hotel
• Prepare weekly, monthly, quarterly and annual reports as required.

Team Management

• Interview, select and recruit direct reports
• Identify and develop team members with potential
• Conduct performance review with the team
• Constantly monitor team members’ appearance, attitude and degree of professionalism
• Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business

Other Responsibilities

• Be fully conversant with hotel fire & life safety/emergency procedures
• Attend all briefings, meetings and trainings as assigned by management
• Maintain a high standard of personal appearance and hygiene at all times
• Be aware of the hotel fire & life safety/emergency procedures
• Perform other reasonable duties assigned by the assigned by the Management

Knowledge and Experience

• Diploma in Tourism / Hospitality Management / Events Management
• Minimum 3 years of experience in group, catering and conference sales or 1 year of experience in a similar capacity with proven track record
• Excellent reading, writing and oral proficiency in English language
• Proficient in MS Excel, Word, & PowerPoint

Competencies

• Strong leadership, interpersonal and training skills
• Good communication and customer contact skills
• Service oriented with an eye for details
• Ability to work well in stressful & high-pressure situations
• A team player & builder
• A motivator & self-starter
• Well-presented and professionally groomed at all times