FB Attendant

Novotel Hotels; Makassar; On-site; IDR 55,800,000 - 83,700,000; Full time

Job summary

Novotel Makassar Grand Shayla is seeking a friendly and professional waiter to join our dining team in Makassar. You will greet guests, take accurate orders, recommend menu pairings, and deliver meals with efficiency and warmth. The role requires strong multitasking and a commitment to hospitality.

You will work closely with kitchen, bar, and housekeeping to maintain a polished dining area and ensure guest satisfaction. Flexibility for varied shifts, including evenings and weekends, is essential.

Qualifications

• Proven experience in a waiter, server, or similar food service role.

Responsibilities

• Greet guests warmly, seat them promptly, and provide menus with detailed recommendations.
• Take accurate food and beverage orders with dietary notes.
• Deliver orders efficiently while monitoring table needs.
• Demonstrate knowledge of menu items, ingredients, and wine/beverage pairings.
• Clear and reset tables to service standards.
• Process payments using the POS system accurately.
• Collaborate with kitchen, bar, and housekeeping staff to ensure smooth operations.
• Anticipate guest needs and address concerns empathetically.

Skills

Customer service

Hospitality

Teamwork

Organization

Stamina

Flexibility

Multitasking

Tools

POS system

Job description

Company Description

Hotel that makes every moment matter

The centrally-located Novotel Makassar Grand Shayla provides everything the discerning traveller looks for in a hotel. After a day's work in the business centre, or sightseeing around town, reap the benefits of a massage or a dip in the outdoor pool. With 4-star service and first-rate amenities, we have all your needs covered at Novotel.

Job Description

• Greet guests with genuine warmth and enthusiasm, seating them promptly and providing menus with detailed recommendations
• Take accurate food and beverage orders, ensuring all special requests and dietary requirements are clearly communicated to the kitchen and bar teams
• Deliver orders efficiently and professionally, maintaining awareness of table needs and proactively offering assistance
• Demonstrate comprehensive menu knowledge, including ingredients, preparation methods, and wine or beverage pairings, to enhance the guest experience
• Clear tables promptly and reset them to our service standards, maintaining an organized and clean dining area at all times
• Process payments accurately using our point-of-sale system, handling cash and card transactions with integrity and attention to detail
• Collaborate seamlessly with kitchen, bar, and housekeeping staff to ensure smooth operations and exceptional service delivery
• Anticipate guest needs before they're expressed, addressing concerns with empathy and finding creative solutions to any issues that arise

Qualifications

• Proven experience in a waiter, server, or similar food service role in a professional dining environment (preferred)
• Exceptional customer service skills with a genuine passion for hospitality and creating positive guest interactions
• Strong organizational abilities with the capacity to manage multiple tables and prioritize tasks efficiently in a fast-paced setting
• Demonstrated ability to work collaboratively with diverse team members, supporting colleagues and contributing to a positive workplace culture
• Capability to stand for extended periods, move quickly, and carry items safely throughout your shift
• Flexibility to work varied schedules, including evenings, weekends, and holidays as required by business needs