Banquet Operations Supervisor in Training

Balance Innovations, LLC; Balikpapan; On-site; IDR 60,000,000 - 100,000,000; Full time

Job summary

Four Points by Sheraton Balikpapan is seeking an entry-level management professional to lead banquet staff and assist in delivering events to standard. You will direct teams, maintain inventories, and ensure exceptional guest experiences while supporting operational and financial duties.

The role emphasizes staff development, adherence to SOPs, and continuous improvement in service quality within a hotel setting.

Qualifications

• Experience in event management, food and beverage, or related professional area.
• Strong leadership and staff supervision abilities.
• Commitment to high-quality guest service and standards.

Responsibilities

• Lead banquet staff and assist in executing events per requirements and standards.
• Manage department operations, inventories, and assets including equipment.
• Schedule service staff to forecast demand and maximize profits.
• Train staff on SOPs and safety procedures; monitor sanitation levels.
• Interacts with guests to obtain feedback and resolve issues.
• Participates in hiring and onboarding of banquet captains and staff.

Skills

Guest service

Staff leadership

Event coordination

Inventory management

Education

High school diploma or GED

Job description

Four Points by Sheraton Balikpapan is seeking an entry-level management professional to lead banquet staff and assist in delivering events to standard. You will direct teams, maintain inventories, and ensure exceptional guest experiences while supporting operational and financial duties.

The role emphasizes staff development, adherence to SOPs, and continuous improvement in service quality within a hotel setting.