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Balance Innovations, LLC; Balikpapan; On-site; IDR 60,000,000 - 100,000,000; Full time

Job summary

Four Points by Sheraton Balikpapan is seeking an entry-level management professional to lead banquet staff and assist in delivering events to standard. You will direct teams, maintain inventories, and ensure exceptional guest experiences while supporting operational and financial duties.

The role emphasizes staff development, adherence to SOPs, and continuous improvement in service quality within a hotel setting.

Qualifications

• Experience in event management, food and beverage, or related professional area.
• Strong leadership and staff supervision abilities.
• Commitment to high-quality guest service and standards.

Responsibilities

• Lead banquet staff and assist in executing events per requirements and standards.
• Manage department operations, inventories, and assets including equipment.
• Schedule service staff to forecast demand and maximize profits.
• Train staff on SOPs and safety procedures; monitor sanitation levels.
• Interacts with guests to obtain feedback and resolve issues.
• Participates in hiring and onboarding of banquet captains and staff.

Skills

Guest service

Staff leadership

Event coordination

Inventory management

Education

High school diploma or GED

Job description

Job Description

**Additional Information**
**Job Number**
**Job Category** Event Management
**Location** Jalan Pelita No.19, Sepinggan Raya, Balikpapan Selatan, Balikpapan East 76115, Indonesia
VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**ORGANIZATION DESCRIPTION**
Where timeless classics are woven with modern details. Where business meets pleasure. Where even when travelers are global, they can experience the local. As a member of the team, you will become part of our united Four Points by Sheraton community where everyone is welcome, we support each other, and every hotel matters. We provide exactly what guests need in an uncomplicated way. If you are seeking opportunities to put guests at ease in a friendly, genuine and approachable environment, join our team. In joining Four Points, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
**HOTEL DESCRIPTION**
Balikpapan is a seaport city on the east coast of Borneo island, in the Indonesian province of East Kalimantan. The Four Points by Sheraton Balikpapan offers good proximity to corporate and transit demand, being located very close to the airport (less than 5 minutes drive) and 9 KM to the city center (15 minutes drive). Four Points by Sheraton Balikpapan has 139 rooms and is part of a mixed-use development. The hotel offers an All-Day Dining restaurant and lobby lounge, as well as 7 meetings rooms with total event space of 5,102 sq ft.
**JOB SUMMARY**
Entry level management position that leads the banquet staff while personally assisting in executing events based on requirements and standards. Develops and directs team to provide consistent, high quality service. Communicates performance expectations and trains staff in processes. Responsible for managing financial and administrative duties.
**CANDIDATE PROFILE**
**Education and Experience**
- High school diploma or GED; 2 years experience in the event management, food and beverage, or related professional area.
**CORE WORK ACTIVITIES**
**Supporting Management of Department Operations and Inventories**
- Manages departmental inventories and assets including par levels and maintenance of equipment.
- Conducts monthly department meetings with the Banquet captains and employees.
- Maintains attendance log for banquet employees.
- Maintains and enforces established sanitation levels.
- Adheres to and reinforces all standards, policies, and procedures (SOPs, LSOPs, etc.).
- Ensures employee awareness of the event phase portion of the Meeting Planner Survey and Guest Satisfaction Scores.
- Orders supplies for the department (e.g., china, glass, silver, buffet presentations, props, and other service equipment needs).
- Uses banquet beverage "Use" records to guide banquet beverage supervisor in controlling liquor costs, managing the banquet beverage perpetual inventory and requisitioning liquor.
- Understands the impact Banquet operations has on the overall success of an event and manages activities to maximize customer satisfaction.
- Schedules banquet service staff to forecast and service standards, while maximizing profits.
**Participating in and Leading Banquet Teams**
- Attends and participates in all pertinent meetings.
- Leads shifts and actively participates in the servicing of events.
- Applies and continually broadens knowledge of food and wine pairings and cutting edge cuisine, and overall event presentation.
**Providing and Ensuring Exceptional Customer Service**
- Sets a positive example for guest relations.
- Interacts with guests to obtain feedback on product quality and service levels.
- Responds to and handles guest problems and complaints.
- Empowers employees to provide excellent customer service.
- Strives to improve service performance.
- Emphasises guest satisfaction during all departmental meetings and focuses on continuous improvement.
- Reviews quarterly Meeting Planner Survey and participates in the development and implementation of corrective action to address service challenges; focuses on continuous improvement of guest satisfaction.
**Conducting Human Resources Activities**
- Interviews and hires Banquet captains and employees with appropriate skills.
- Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
- Ensures employees understand expectations and parameters.
- Observes service behaviors of employees and provides feedback to individuals.
- Reviews comment cards and guest satisfaction results with employees.
- Participates in the development and implementation of corrective action plans.
- Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Where timeless classics are woven with modern details. Where business meets pleasure. Where even when travelers are global, they can experience the local. As a member of the team, you will become part of our united Four Points by Sheraton community where everyone is welcome, we support each other, and every hotel matters. We provide exactly what guests need in an uncomplicated way. If you are seeking opportunities to put guests at ease in a friendly, genuine and approachable environment, join our team. In joining Four Points, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.