Banquet Floor Leader: Elevate Event Experiences

Pt Pesta Pora Abadi (Mie Gacoan); Balikpapan; On-site; IDR 78,120,000 - 111,600,000; Full time

Job summary

Four Points by Sheraton Balikpapan is seeking an entry level management professional to lead the banquet staff and assist in executing events to meet requirements and standards. You will train, direct, and motivate the team, while managing financial and administrative duties related to events.

The role emphasizes delivering consistent, high-quality service, optimizing guest satisfaction, and maintaining SOP adherence in a dynamic hotel environment.

Qualifications

• High school diploma or GED.
• 2 years experience in event management, food and beverage, or related professional area.

Responsibilities

• Manages department operations and inventories, ensures sanitation and SOP adherence.
• Leads banquet shifts and participates in servicing events to ensure high quality service.
• Provides exceptional guest service, handles feedback and improves guest satisfaction.
• Interviews and hires banquet staff, orients new hires, and enforces safety procedures.

Skills

Fluent in English

Team leadership

Education

High school diploma or GED

Job description

Four Points by Sheraton Balikpapan is seeking an entry level management professional to lead the banquet staff and assist in executing events to meet requirements and standards. You will train, direct, and motivate the team, while managing financial and administrative duties related to events.

The role emphasizes delivering consistent, high-quality service, optimizing guest satisfaction, and maintaining SOP adherence in a dynamic hotel environment.