Banquet Operations Manager: Lead Events & Guest Experience

Mitracomm; Jawa Barat; On-site; IDR 89,280,000 - 200,880,000; Full time

Job summary

Hilton West Java is seeking a Banquet Operations Manager to oversee the planning and execution of banquet events, ensuring every detail is perfect and guests’ visions come to life with precision and flair.

You will lead banquet teams, coordinate with clients, manage costs and inventory, uphold service standards, and collaborate with interdepartmental teams to deliver memorable events in a dynamic hospitality environment.

Qualifications

• High school graduate with strong communication skills, both written and verbal.
• Minimum 3 years in banquet/event management, preferably in hospitality.
• Strong leadership and team management abilities.
• Experience in event planning, budgeting, safety, and hospitality standards.

Responsibilities

• Event Execution: Oversee the planning, setup, and delivery of banquet events to ensure flawless execution.
• Team Leadership: Manage and inspire banquet staff, promoting a positive and high-performing team environment.
• Client Coordination: Liaise with clients to understand their needs and exceed event expectations.
• Service Standards: Ensure banquet areas meet high standards of service, cleanliness, and presentation.
• Cost & Inventory Control: Monitor event costs, manage budgets, and maintain adequate inventory and supplies.
• Interdepartmental Collaboration: Work closely with other departments to ensure smooth and coordinated event operations.
• Issue Resolution: Quickly address and resolve any issues during events to uphold guest satisfaction.

Skills

Strong communication skills

Leadership and team management

Event planning and budget control

Safety protocols knowledge

Education

High school diploma

Job description

Hilton West Java is seeking a Banquet Operations Manager to oversee the planning and execution of banquet events, ensuring every detail is perfect and guests’ visions come to life with precision and flair.

You will lead banquet teams, coordinate with clients, manage costs and inventory, uphold service standards, and collaborate with interdepartmental teams to deliver memorable events in a dynamic hospitality environment.