Banquet Operations Manager: Events, Leadership & Guest Experience

amIT Global Solutions Sdn Bhd; Indonesia; On-site; IDR 133,920,000 - 234,360,000; Full time

Job summary

Hilton in Indonesia is seeking a Banquet Operations Manager to oversee the planning and execution of all banquet events, ensuring every detail is perfect. You will work closely with guests to bring their vision to life with precision and flair, delivering memorable experiences that elevate guest satisfaction.

The role emphasizes leadership, event planning, and budget control, with collaboration across departments to ensure flawless operations and exceptional service.

Qualifications

• High school diploma required with strong written and verbal communication.
• Minimum 3 years in banquet/event management, preferably in hospitality.
• Assistant Manager: 1 year in a managerial role or 3 years as a supervisor.
• Strong leadership and team management.
• Excellent customer service and communication.
• Event planning and budget control expertise, with attention to detail and problem-solving ability.
• Knowledge of safety protocols and hospitality standards.

Responsibilities

• Oversee the planning, setup, and delivery of banquet events to ensure flawless execution.
• Manage and inspire banquet staff, promoting a positive and high-performing team environment.
• Liaise with clients to understand their needs and exceed event expectations.
• Ensure banquet areas meet high standards of service, cleanliness, and presentation.
• Monitor event costs, manage budgets, and maintain adequate inventory and supplies.
• Work closely with other departments to ensure smooth and coordinated event operations.
• Quickly address and resolve any issues during events to uphold guest satisfaction.

Skills

Communication skills

Leadership

Customer service

Event planning

Budget management

Problem solving

Education

High school diploma

Job description

Hilton in Indonesia is seeking a Banquet Operations Manager to oversee the planning and execution of all banquet events, ensuring every detail is perfect. You will work closely with guests to bring their vision to life with precision and flair, delivering memorable experiences that elevate guest satisfaction.

The role emphasizes leadership, event planning, and budget control, with collaboration across departments to ensure flawless operations and exceptional service.