Banquet Operations Manager: Elevate Events & Guest Experience

Sejati Group; Jawa Barat; On-site; IDR 167,400,000 - 301,320,000; Full time

Job summary

Hilton Indonesia, West Java, is seeking a Banquet Operations Manager to oversee planning, setup and delivery of banquet events, ensuring flawless execution and guest delight.

You will lead a team of banquet staff, coordinate with clients and other departments, and manage budgets while maintaining high service standards.

Join Hilton to contribute to a culture of hospitality, integrity and teamwork, with opportunities for career growth.

Qualifications

• Minimum 3 years in banquet/event management, preferably in hospitality.
• Assistant Manager: Minimum 1 year in managerial role or 3 years as a supervisor.
• Strong leadership and team management.
• Excellent customer service and communication.
• Event planning and budget control expertise, with attention to detail and problem-solving ability.
• Knowledge of safety protocols and hospitality standards.

Responsibilities

• Oversee the planning, setup, and delivery of banquet events to ensure flawless execution.
• Manage and inspire banquet staff, promoting a positive and high-performing team environment.
• Liaise with clients to understand their needs and exceed event expectations.
• Ensure banquet areas meet high standards of service, cleanliness, and presentation.
• Monitor event costs, manage budgets, and maintain inventory and supplies.
• Work closely with other departments to ensure smooth and coordinated event operations.
• Quickly address and resolve any issues during events to uphold guest satisfaction.

Skills

Leadership

Team management

Customer service

Communication

Event planning

Budget control

Problem-solving

Safety protocols

Hospitality standards

Education

High school diploma

Job description

Hilton Indonesia, West Java, is seeking a Banquet Operations Manager to oversee planning, setup and delivery of banquet events, ensuring flawless execution and guest delight.

You will lead a team of banquet staff, coordinate with clients and other departments, and manage budgets while maintaining high service standards.

Join Hilton to contribute to a culture of hospitality, integrity and teamwork, with opportunities for career growth.