Banquet Experience Lead

Hilton Bali Resort; Tangerang; On-site; IDR 180,000,000 - 300,000,000; Full time

Job summary

Hilton Bali Resort is seeking a seasoned Banquet Operations Manager to lead planning, setup, and flawless execution of high-end banquet events. You will supervise banquet staff, coordinate with clients to exceed expectations, and uphold Hilton's service standards in a fast-paced resort environment.

The role requires strong leadership, budget discipline, and a customer-focused approach to deliver memorable experiences for guests across diverse events.

Qualifications

• High school graduate with strong communication skills, both written and verbal.
• Manager: Minimum 3 years in banquet/event management, preferably in hospitality.
• Assistant Manager: Minimum 1 year in a managerial role or 3 years as a supervisor.
• Strong leadership and team management.
• Excellent customer service and communication.
• Event planning and budget control expertise, with attention to detail and problem-solving ability.
• Knowledge of safety protocols and hospitality standards.

Responsibilities

• Oversee the planning, setup, and delivery of banquet events to ensure flawless execution.
• Manage and inspire banquet staff, promoting a positive and high-performing team environment.
• Liaise with clients to understand their needs and exceed event expectations.
• Ensure banquet areas meet high standards of service, cleanliness, and presentation.
• Monitor event costs, manage budgets, and maintain adequate inventory and supplies.
• Work closely with other departments to ensure smooth and coordinated event operations.
• Quickly address and resolve any issues during events to uphold guest satisfaction.

Skills

Leadership

Team management

Customer service

Communication

Event planning

Budget control

Safety protocols

Hospitality standards

Education

High school diploma

Job description

Hilton Bali Resort is seeking a seasoned Banquet Operations Manager to lead planning, setup, and flawless execution of high-end banquet events. You will supervise banquet staff, coordinate with clients to exceed expectations, and uphold Hilton's service standards in a fast-paced resort environment.

The role requires strong leadership, budget discipline, and a customer-focused approach to deliver memorable experiences for guests across diverse events.