Banquet Operations Manager: Craft Flawless Events

Traveloka; Tangerang; On-site; IDR 180,000,000 - 240,000,000; Full time

Benefits offered by this job

Award-winning culture

Job summary

Hilton Indonesia invites applications for a Banquet Operations Lead to oversee planning and execution of banquet events, ensuring flawless service and guest satisfaction. You will lead a banquet team, coordinate with clients, and manage costs while maintaining high standards of cleanliness and presentation.

As a key player in a global hospitality brand, you will collaborate across departments to deliver memorable experiences that reflect the light and warmth of Hilton.

Qualifications

• High school graduate with strong communication skills, both written and verbal.
• Manager: Minimum 3 years in banquet/event management, preferably in hospitality.
• Assistant Manager: Minimum 1 year in a managerial role or 3 years as a supervisor.
• Strong leadership and team management.
• Excellent customer service and communication.
• Event planning and budget control expertise, with attention to detail and problem‑solving ability.
• Knowledge of safety protocols and hospitality standards.

Responsibilities

• Event Execution: Oversee the planning, setup, and delivery of banquet events to ensure flawless execution.
• Team Leadership: Manage and inspire banquet staff, promoting a positive and high-performing team environment.
• Client Coordination: Liaise with clients to understand their needs and exceed event expectations.
• Service Standards: Ensure banquet areas meet high standards of service, cleanliness, and presentation.
• Cost & Inventory Control: Monitor event costs, manage budgets, and maintain adequate inventory and supplies.
• Interdepartmental Collaboration: Work closely with other departments to ensure smooth and coordinated event operations.
• Issue Resolution: Quickly address and resolve any issues during events to uphold guest satisfaction.

Skills

Team leadership

Customer service

Communication

Event planning

Budget control

Problem solving

Education

High school diploma

Job description

Hilton Indonesia invites applications for a Banquet Operations Lead to oversee planning and execution of banquet events, ensuring flawless service and guest satisfaction. You will lead a banquet team, coordinate with clients, and manage costs while maintaining high standards of cleanliness and presentation.

As a key player in a global hospitality brand, you will collaborate across departments to deliver memorable experiences that reflect the light and warmth of Hilton.