Banquet Operations Manager: Hospitality Leader

Japfa; Indonesia; On-site; IDR 180,000,000 - 300,000,000; Full time

Job summary

Hilton Indonesia is seeking a Banquet Operations Manager to oversee planning and execution of banquet events, ensuring flawless delivery and guest satisfaction on every function. You will lead banquet staff, coordinate with clients, monitor service standards and budgets, and work with other departments to create memorable experiences that shine across the hotel.

Minimum 3 years in banquet management for managers, or 1 year in a supervisory role for assistants, with strong communication and

Qualifications

• High school graduate with strong written and verbal communication.
• Manager: Minimum 3 years in banquet/event management, preferably in hospitality.
• Assistant Manager: Minimum 1 year in a managerial role or 3 years as a supervisor.
• Strong leadership and team management.
• Excellent customer service and communication.
• Event planning and budget control expertise, with attention to detail and problem-solving ability.
• Knowledge of safety protocols and hospitality standards.

Responsibilities

• Oversee the planning, setup, and delivery of banquet events to ensure flawless execution.
• Manage and inspire banquet staff, promoting a positive and high-performing team environment.
• Liaise with clients to understand their needs and exceed event expectations.
• Ensure banquet areas meet high standards of service, cleanliness, and presentation.
• Monitor event costs, manage budgets, and maintain adequate inventory and supplies.
• Work closely with other departments to ensure smooth and coordinated event operations.
• Quickly address and resolve any issues during events to uphold guest satisfaction.

Skills

Leadership

Customer service

Communication

Event planning

Budget control

Safety protocols

Team management

Education

High school diploma

Job description

Hilton Indonesia is seeking a Banquet Operations Manager to oversee planning and execution of banquet events, ensuring flawless delivery and guest satisfaction on every function. You will lead banquet staff, coordinate with clients, monitor service standards and budgets, and work with other departments to create memorable experiences that shine across the hotel.

Minimum 3 years in banquet management for managers, or 1 year in a supervisory role for assistants, with strong communication and