Banquet Operations Manager: Elevate Guest Experiences

Dwikarsa Sejahtera Abadi; Indonesia; On-site; IDR 133,920,000 - 200,880,000; Full time

Job summary

Hilton Indonesia seeks an experienced Banquet Operations Manager to oversee the planning, setup and delivery of banquet events, ensuring flawless execution and guest satisfaction.

You will lead banquet staff, coordinate with clients to understand their vision, manage budgets and inventories, and collaborate with other departments to maintain high service standards and hospitality excellence.

Qualifications

• High school graduate with strong communication skills, both written and verbal.
• Minimum 3 years in banquet/event management, preferably in hospitality.
• Minimum 1 year in a managerial role or 3 years as a supervisor.
• Strong leadership and team management.
• Excellent customer service and communication.
• Event planning and budget control expertise, with attention to detail and problem-solving ability.
• Knowledge of safety protocols and hospitality standards.

Responsibilities

• Oversee the planning, setup, and delivery of banquet events to ensure flawless execution.
• Lead and inspire banquet staff, promoting a positive and high-performing team environment.
• Coordinate with clients to understand their needs and exceed event expectations.
• Uphold high standards of service, cleanliness, and presentation in banquet areas.
• Monitor event costs, manage budgets, and maintain inventory and supplies.
• Collaborate with other departments to ensure smooth, coordinated event operations.
• Quickly address and resolve any issues during events to uphold guest satisfaction.

Skills

Leadership

Customer service

Event planning

Budget control

Communication

Safety standards

Education

High school graduate

Job description

Hilton Indonesia seeks an experienced Banquet Operations Manager to oversee the planning, setup and delivery of banquet events, ensuring flawless execution and guest satisfaction.

You will lead banquet staff, coordinate with clients to understand their vision, manage budgets and inventories, and collaborate with other departments to maintain high service standards and hospitality excellence.