Banquet Operations Leader: Elevate Guest Experiences

Tos Indonesia; Jawa Barat; On-site; IDR 216,000,000 - 360,000,000; Full time

Job summary

Hilton is seeking a Banquet Operations Manager to oversee planning, setup, and execution of banquet events while leading a dedicated team. You will collaborate with guests to translate their vision into flawless experiences and maintain high standards of service and presentation across all banquet areas.

The role emphasizes strong communication, leadership, and budget control, with a focus on safety protocols and guest satisfaction in a hospitality environment.

Qualifications

• High school graduate with strong written and verbal communication skills.
• Minimum 3 years in banquet/event management, preferably in hospitality.
• Proven leadership and team management abilities.
• Excellent customer service and communication skills.
• Experience with event planning and budget control, attention to detail.
• Knowledge of safety protocols and hospitality standards.

Responsibilities

• Oversee the planning, setup, and delivery of banquet events for flawless execution.
• Lead and inspire banquet staff, promoting a positive team environment.
• Coordinate with clients to understand needs and exceed expectations.
• Ensure service standards, cleanliness, and presentation across banquet areas.
• Monitor event costs, manage budgets, and control inventory and supplies.
• Collaborate with other departments for smooth event operations.
• Address issues during events quickly to maintain guest satisfaction.

Skills

Communication

Leadership

Event Planning

Budget Control

Customer Service

Safety Protocols

Education

High school diploma

Job description

Hilton is seeking a Banquet Operations Manager to oversee planning, setup, and execution of banquet events while leading a dedicated team. You will collaborate with guests to translate their vision into flawless experiences and maintain high standards of service and presentation across all banquet areas.

The role emphasizes strong communication, leadership, and budget control, with a focus on safety protocols and guest satisfaction in a hospitality environment.